How to get Description,Resolution note,Additional info and additional comment in the article body.

[Thej1]

HI

How to get the Description, Resolution note and last additional comment in the article body of kb article created by incident.

Created a knowledge article from an incident is resolved. (without plugin)

https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme...

In BR "incident create knowledge', wrote a line '

kb.text = "Description: "+current.description + "<br>" + "Resolution Note: "+current.close_notes + "<br>" + "Additional info:"+current.u_additional_info + "<br>" + "Comments: "+current.comments.getHTMLValue();

it is coming as 

can you help me to get the additional info same as like description by coming in the same line ?

Thanks

@Community Alums @Arpan Baishya @VaishnaviShinde @Kieran Anson 

[Mark Manders]

Even though you didn't ask me, it could be something like this. Just check on your field names and also if everything is transferred to the correct format. 

var desc = current.description.getHTMLValue();
var resolution = current.resolution_notes.getHTMLValue();
var comment = current.comments.getJournalEntry(1).replace(/n+/g, '\n').trim();
kb.text = desc + '\n\n' + resolution + '\n\n' + comment;

[Thej1]

Hi @Mark Manders ,

\n is not working.

tried with 

kb.text = "Description: "+current.description + "<br>" + "Resolution Note: "+current.close_notes + "<br>" + "Additional info:"+current.u_additional_info + "<br>" + "Comments: "+current.comments.getHTMLValue();

it is coming as 

can you help me to get the additional info same as like description by coming in the same line ?

Thanks

[Mark Manders]

It looks like there already is a hard line break in the comments.

But: for a knowledge article, wouldn't it be better to put the text under the field? It's often multi line information and it gives a better overview if you don't put them on the same line.

[Thej1]

HI,

Yes. It is fine as it is defined as paragraph in HTML.

Thanks