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CSAT Survey not triggering properly

DeveloperG
Tera Contributor

3 weeks ago

CSAT survey email once the incident is moves to resolved state is getting trigger but it is not sending CSAT survey link to few users What might be the reason

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GlideFather
Tera Patron

2 weeks ago

Hi @DeveloperG,

 

there might be several reasons, you should review and eventually share the configurations. This is just guessing without context. Please provide some details

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