CSM integration with SIR ServiceNow

[Pooja P]

Hi ServiceNow Community,

We are looking for guidance for SIR module and CSM (Customer Service Management ) integration where when Case is created also SIR to be created and need to show the data of SIR on CSM case on CSM portal.

Any suggestions will help.

Thanks,

Pooja

[AmM01]

Not sure, if there is an OOB integration, but the requirement can be achieved easily either using a business rule or flow designer. 

[Ankur Bawiskar]

@Pooja P 

OOTB there is capability to create a CS case from any security incident, have a look at it in docs

Create a Customer Service case from a security incident 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pooja P]

Hi @Ankur Bawiskar , actually requirement is once CSM case is created we want to create a Security incident.

Kindly suggest 

[Ankur Bawiskar]

@Pooja P 

OOTB you can create case from Security incident but not the other way

For the other way you will have to create your own UI action

If my response helped please mark it correct and close the thread so that it benefits future readers.