how do you remove the standard option on kb base article templates
It doesnt seem to be under the kb bases article templates so I'm not sure where to remove it from
Forum Posts
How to prevent the virtual agent from searching the catalog and only searching the knowledge article
Hello Everyone,As shown in the screenshot, we added "Search Fallback Topic" to the fallback, and now whenever we type any keyword in the default (without selecting a custom topic), it will return a result with the knowledge article or catalog items. ...
unable to add admin role to another user
unable to add admin role to another user i tried to do it multiple time but it kept disppearing after i add it
when I change the priority of my xyz table record to 1 then all other records which has a
when I change the priority of my xyz table record to 1 then all other records which has a priority 1 should change automatically to none.
How to create incident ageing report for eg - 0-2 days , 3-7 days, etc like that
Hi Team, Need help on creating a incident ageing report for e.g. - 0-2 days , 3-7 days, etc. like that for the team. Regards,Garvit
Query related to availability of API to communicate between ServiceNow and integrated applications.
Hi Team, We have integrated our CXone agent application with ServiceNow. We are doing screen pop in CRM whenever some operations performed in CXone agent, we have API available for same in the documentation provided by ServiceNow https://developer.se...
Resolved! How to create a option/ category or subcategory under all options
Hi Communities , If i would like to create a custom option/category/ subcategory referred to below For Example i want to create Finance Incident -Main categoryIncident review - Sub category, this will link to one of the dashboard Assigned to me- Thi...
Resolved! Adding line breaks between variables in email script
I'm using the mail script below to pull variables from a requested item into a notification, but I'd like to insert a line break between each variable. How would I accomplish this? I assume it is in the line that is red below because it is inserting ...
Task
How do I transfer the assignment to in the incident form to the field I created in the task table?
Service Now Mobile agent
Hi Experts,I am trying to configure reports on mobile, I can add the report on the home screen but when I click on the report it does not show me the incident list. I have created a data item and added data item to the applet and configured it to th...
Sharing Map Page with other users
Hi,How can I share a map page under system map page to other users?I have created a map page for a special purpose within my company and I want to extend the visibility of the map page to a few certain users.How can I achieve that?I should not extend...
Ui policy mandatory
Hi, I'm trying to make the close code field mandatory in the workspace, I did it through ui policy, but it doesn't work for me, I attach what I did And this state condition will be cancelld
Resolved! Reports
Is there any way to change the time in X axis only for this particular widget, like example it the X axis should show i military time 00:00,00:01,00:002 instead of current hours i have checked in the report type but i could not find a proper solution...
When link is clicked, change checkbox to true on the catalog item
Hi , Can any one please help to achieve - When link is clicked, change checkbox to true on the catalog item.I have a form for catalog item , there is a link when the link is not clicked then form should not get submit.If it is clicked then only user ...
Restrict ITIL users from accessing tickets with business service "X" unless they created the ticket
Hi Everyone, I wanted to created a Business Rule to Restrict all ITIL users from accessing tickets with business service "X" only users that is a member of Group X should have visibility to this tickets. Also, if the ticket with business service "X" ...
