Resolved! What is interceptor in servicenow?
I can't find the proper source I wanted to know what is interceptor.
Forum Posts
Resolved! Asking for some script help to auto sync / populate date fields based on matching data : )
Greetings, I'm not a scripter. I've dabbled in some very basic stuff, but I am in over my head on this one. LOLI'm hoping someone out there has a moment to help me with what I think is potentially a very basic script. At least for people who script :...
Tracking Azure Role Association In ServiceNow
Hi All, There is a use case where we are trying to store the user and Azure Group/Role association, when the request is made using Service Catalog Access Provisioning Form. In the service catalog we are giving options to select the Application Name a...
Not able to see Content Management Application in Servicenow
Hi Team,We have raised HI case for plugin activation for content management , the plugin name is "com.glide.cms"We can see the plugin in the plugin table but the modules are not installed/visible.Can you assist or let me know what action to take?
Resolved! How to check if the widget is OOB or not?
Hi all,Is there any way possible to check if a widget in our instance is OOB or not? For eg: We have an inactive widget 'Delegate' and we would to reuse this feature as it would benefit most of the approvers when they go on leave. As it was inactivat...
Knowledge Contextual Search not showing the selected products' Knowledge Articles
Knowledge Contextual Search not showing the selected products' Knowledge Articles. It's showing as undefined. Script inside Select Products: (function execute() { var options = []; // add options here... var prd = new global.VirtualAgentUtil...
Autoapprove Timecard & Timesheet for 1 particular user
How to auto approve time card and time sheet for particular one user and state should also show approved once time sheet is submitted from the timesheet portal .I have tried the below scripts but that state shows submitted for both time card and time...
Resolved! SC Task Table
How to get request number from SC task table
External Users to access service portal
Hi All,I have a requirement to make external users to access service portal and record producers to raise a request directly from the link shared to them i.e. End-users who are not present in the user table and who doesn't have any role should have a...
Setting a Catalog Variable in a Requested Item while Flow is in progress
Hello We have a need to log a particular variable while a flow is in progress. However, this variable wouldn't be entered by the user. We have 2 Catalog Tasks that are to be run consecutively. When the first Catalog Task is finished, we want to set...
Resolved! Ignore utterances
Hi,Is it possible to ignore specific utterances? We don't want the Virtual agent to search for topics when a user replies back with a 'Hi' or 'Hello'. We could create a custom topic that redirects to the Greeting topic as a failsafe but checking to s...
Autopopulate Configuration Item based on Category and vicer-versa in the Change Request Table
Hello All, In the Change Request Table I want to have only those CIs based on category selected. Alternatively, if user selects CI related to say, Hardware then Category should be automatically populated. How can I approach this? What's the best...
Resolved! Copy Close Notes from a wm_task to a cloned wm_task
The logging statements in my script confirm the retrieval of the associated 'wm_task' record and the identification of the value for 'current.close_notes'. Despite these verifications, the transfer of 'current.close_notes' string value into 'gr.work_...
Is there a way to add a button to capture a screen shot of all the widgets of dashboard on one page?
Is there a way to add a button to capture a screenshot of all the widgets of the dashboard on one page?
Resolved! service portal
How to display description on service portal
