I have a email notification which gets triggered, when the sc_req_item state becomes either closed complete, closed incomplete or closed skipped. This notification gets triggered twice: When I checked the event log, I notice that the sc_request gets...
Hello,The NLU is enabled in instance but the topic is not associated with any intent or NLU.We have a requirement to select a topic through Virtual agent bot-to-bot API without NLU or intent.I have tried the below JSON.{ "token": "xxx xxx xxx", "...
In the Incident form there in Related Records section in that problem_id field should display the records associated to the caller selected in caller_id field over incident form Kindly help me outThanks,Venkat
In cat item have few variables and variable setsthere is one field called classification in catalog form and after clicking on add button multi row form will open with variables.I want to fetch value we have in classification variable. can anyone of ...
Case - Hi everyone! I have users in my client environment where the userID of employees from client organisation starts with AA. Now there are a few hundred users from company B who have been uploaded in the sys_user table where for every user from ...
Can “business stakeholders” use asset management?I am using "ITSM PRO". My application has asset management and contract management, but can these tables be referenced by "business stakeholder"?
Hi Experts, The word limit of list collector is limited and not shows up the entire value below when an item is selected. Suggest a way to display all text for the items .or if this not possible ,can anyone suggest any way to make those text visible....
Hi everyone, I been trying to make urgency and Priority to 4 as default if no questions are answered on the portal submission of tickets or if an email is used to open the ticket. I am new to this. thank you everyone in advance
Hi All , we implementing VA for our client and in the Ticket status module we are getting RITMs in Closed Complete state as well, How can we configure in such a way that only work in progress state RITMs are shown in Virtual agent. Thanks in Advance,...
Is it possible to download topics workflows that we create in virtual agent in xml or any other format ?
We have a requirement to fetch the csv files from the SFTP server to Mid server using PowerShell scripts. Basically, we want to establish an inbound integration. The third party team will be placing the files into the SFTP server and we would like t...
Hello,One standard change template is available in our instance, whenever we click on template it creates one new change request but that change request Type & Model sets to "Normal" instead of "Standard"(it should be set to "Standard" and it is OOB....
Hello, I have trouble setting up a flow that will send an email using the Send Email action that will contain the attachment(s) that the user has uploaded in the form submission process. My flow is this: And the look up Attachment action is a bit hi...
I would like to bulk update event records using the Mutiupleupdate(); method.would like to bulk update event records using the Mutiupleupdate(); method.However, after trying the Mutiupleupdate(); method in the background script, I was unable to perfo...
I want to export the records created that day from a table to a local terminal.Note that MidServer is not available.If I want to export 100000 records without raising the export limit from the default setting, what is the best way to accomplish this?...
