How To fill Change Risk Assessment Form using ATF
I am new to ATF in ServiceNow. I need help on how to fill the Change Risk Assessment form using ATF. I am trying to use Set Component Value , but it's not working.
Forum Posts
Record producer not populating values on HR case
Hi experts,We have a record producer, which submits a HR case. All varibles have been populated to HR case description and HR service is also mapped. This was working fine and moved to UAT.After UAT testing, we made some enhancement changes in dev. N...
Catalog item & Flow scoping
I have a catalog item in global scope & i have created a flow for it which is also in global scope now i need to put them into a scoped app how can i achieve this asking this coz i need to do this for all the existing items & flows as well is there a...
When creating a CAB Approval group, Are there any restrictions on group names?
I am thinking of creating a new CAB Approval group to define CAB approvals.When creating a group, are there any rules regarding the name?For example, starting with CAB.Please let me know if you have any.
How to expand the virtual agent chat window by default after loading the service portal form
The requirement is to open the virtual agent chat window automatically after loading the service portal form by default.Chat window is currently opening when we click the virtual agent chat icon.I have cloned and using the below OOB virtual agent ch...
Error while transform
team am importing a file to customer project table and all the Rows are ok but for few rows i get this error : Operation against file 'customer_project' was aborted by Business Rule 'Sync Approved,Plannned & Constrain Dates^<sysid>'. Business Rule S...
If End User ends the conversation between him and the Live agent
If the End User connects to the Live Agent and end the cnversation the interaction state changes to Closed Complete. This is OOTB behaviour . But my requirement is after the End user ends the conversation only the conversation should get closed but t...
Resolution notes on client-facing Portal
Hello,I'd like to include Resolution Notes for Resolved/Closed Incidents on the client portal. Currently (OOB) users can see this Additional Comments history but not the Resolution Notes for a closed Incident. Is there a recommended (best-practice) w...
how can we schedule a portal page screenshot on every month's 1st day to email my manager?
Please provide the steps to open the SP page and get screenshots on a monthly basis the final screenshot should sent to my manager
Resolved! Report to combine user details
Hi Team,I need to create table for user details. Like I want to provide full data of user, they group and respective role information.I have created database view, but exact data is not appearing.Please help me to figure it out or provide some ideas ...
Resolved! Get the last login time as number
Hi Team,I wanted a field in user table where it contains the user last login in days.Example if user has not logged in for past 10 days, the int 10 must be visible in the field as value.Kindly help how to code.
check undefined
Hello experts, Is there any way we can check undefined in servicenow using a gs function? I am new to SNOW Scripting.
How to check the type of attachment user has attached in service portal as variable answer
While requesting the catalog item if user has attached the file. I want to check the type of the attachment and allow only xlsx or pdf file type.@Ankur Bawiskar
Integrated chatGPT with Virtual agent but not getting result
Hello experts, I am trying to do one interesting thing but its not working. First look at the below image: I was trying to achieve something which I saw as a feature in MS Teams. Based on the latest reply an agent provides in chat, I want to populate...
Virtual Agent topic field mapping to create new incident from end user
We are able to map company, caller, urgency, short description, description, impact and urgency.But we are unable to unable to map - Project, application, module, submodule fields, Line of service. Line of service is dependent on company Project is ...
