Hi, We have created a Scripted POST API, which is creating REQ record but in RITM variable value is empty. Kindly advise. POST Script: var reqbody = request.body.dataString; try { var parser = new global.JSON(); var parsedData = ...
Hi Community, Need help in deactivating glide.cs.retry_question_message system property which is triggering whenever we have multiple branch in decision in virtual agent.How we can disable that in the flow?Thanks,Pooja M
I am looking for a script where I want to send a approval request to a user and if user is not active it should go to the User's Manager.The below script is not workinganswer = [];appr();function appr() {var ownerManager = [];ownerManager = current.v...
Hi all,I have looked into the documentation for setting up a integration between ServiceNow and Teams. All the setup things in ServiceNow seems to be well documented but my issue is before this setup.We are a global firm with a big forest. This means...
Hi,We have created a Scripted POST API, but showing error " variable not defined ". Kindly advise.Error: POST Script: var reqbody = request.body.dataString; try { var parser = new global.JSON(); var parsedData = parser.decode(reqb...
is this the correct script to be running ?gs.include('global.ProcessStockRules');var processStockRules = new global.ProcessStockRules();processStockRules.process();
can i use catalog task request to draw consumable from the stock room?
Hi. I have a topic where we capture if an article or catalog item was useful. This is reliant on the user clicking "I'm all set", when AI search displays the results. I have a feeling that users are either closing the chat, browser tab or chat is tim...
Hello, I have a requirement in the change model. Where in Implement UI Action should only be visible when the state is in 'Schedule' and planned start date is the current date or passes.For example: If the planned start date is today & state is in 'S...
Team!I need help creating an SLA for resolution on first call. Reassignmed count = 0or Open by = Resolved by.The problem is setting a NO Time limt. TIA- Jason
I have a ldap transform script that maps user's location in AD to cmn_location. Some changes were made to the locations table, and I would like to re-run the transform script on the already imported users. What's the best practice to do this?
Here I want to validate a start date in virtual agent after user selecting the start date. If the user selected a Sunday then it should populate that "Please select a weekdays from Monday to Friday".For this I have written a script include . Script I...
Hi community, we are working on CMDB optimization by removing Duplicate CIs by configuring IRE engine , reconfiguring Discovery schedules , and some other changesNow ,my Question is How can I transfer the data, what process should I follow ,to tra...
We are in in UTAH, I see top gray bar buttons shows in random manner and overlapping the search space. Anybody faced same issue or have solution for this? ThanksVinay
Hello! I'm having trouble publishing a topic. I made a change in a topic, I saved it and when I want to publish it I get an error that says "Another published topic is already using NLU model "Test" with NLU intent "Test2". We couldn't find the NLU m...
