Move update set from "previewed" back to "in progress"
Hello, i have a update set that has been moved from IN PROGRESS to PRIEVIEWD. How do i change it back to IN PROGRESS? do i have to commit it or something?
Forum Posts
Resolved! How to change columns heading fields in HR Agent Workspace
Hello, I have a requirement to change the columns of the HR Agent Workspace, I know that in Service Operations Workspace there is an SOW view in the incident table and we can modify that view and it will be reflected in Service Operations Workspace s...
OKR with ServiceNow
Hi, all! I'm currently working with a customer, using different sharepoint/Power Apps/excel and other 3rd party solutions to manage OKR. They have lisences for CIM - and from what I understand, a combination of idea portal and CIM would pretty much ...
Cancel flow designer from a server side script
Hello experts, Is there a way to cancel a flow designer flow from a server side script running on a RITM. Thanks in advance!
Resolved! To check the execution of a RITM
Hello Experts, A RITM can have a workflow or a flow or no flow attached to it. Is there any way we can check via server side script whether the RITM is being triggered by a Workflow or a flow designer flow or normal one(means no flow attached)?
How to validate the day of the date
In change request form the planned start date and planned end date should fall on Saturday.When user selects the option 'CAB Required', the system allows the planned start and end dates only when any day of the date from planned start to end should b...
Not able to see dot walking field in list view as admin
I am aware that In list view dot walking is only available for admin users only due to performance. However i am admin and i dont see (+) sign or green color on Personalize list columns in list view. see below screenshot where Submitted by is Ref fie...
Can we restrict certain user accounts only to a particular cat_item in Service Portal,?
We have created user accounts (Virtual Acc) based on their Company and Country they are supporting thru a cat_item.So user of this particular cat_item, will have two user accounts, AD one and newly created one Virtual acc.Now when user selects, these...
Resolved! Selecting Multiple CIs on Change
Hello Experts, I have been asked a question about selecting multiple CIs on a change. I see a solution for adding multiple CIs but it still only allows for adding one CI at a time. In our case we are implementing a change using Microsoft end point ma...
Resolved! how to check current logged in user part of any group in client script
how to check current logged in user part of any group in client side @Ankur Bawiskar @Peter Bodelier @AnveshKumar M @Vishal Birajdar @Sandeep Rajput@Atulya - LNG @Saurav11
Resolved! Dashboard reports not visible to specific user
Hello All,I have an unique issue. A dashboard contains a number of reports. It has been shared to 2 users and can view is visible under their names. One of the user is able to see all the reports and the other person is not. Now the individual report...
Incident management parent and child tickets assignment group sync
Dear all , i just wanted to understand , is it a best practice to change assignment group of all child tickets automatically when we change parent incident assignment group . This kind of scenarios we will see only when we have a major incident. We d...
Want to integrate ServiceNow with SAP Solution Manager
Can someone please help me with the steps or any material where i can learn this integration with SAP ChaRM & SAP SolMan. I have tried to check on net but couldn't found much resources.Please help me out as i am new into this integration
Resolved! How to make variables mandatory on an SCTASK only AFTER the assigned-to is not empty?
Hello,I have 5 mandatory variables that only the tech should fill in once the auto-generated SCTASK is assigned to the group.However, the SCTASK cannot be assigned-to a tech until all mandatory fields are completed. Any ideas how to make those vari...
To configure Custom chatbot for Custom portal
How to configure custom chatbot (virtual agent) for custom portal in Vancouver release from scratch?Please propose solution from the scratch or give some needful steps. Yours reply will be appreciated.Thanks
