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CSM integration with SIR ServiceNow

Pooja P
Tera Contributor

‎04-11-2025 12:40 AM

Hi ServiceNow Community,

 

We are looking for guidance for SIR module and CSM (Customer Service Management ) integration where when Case is created also SIR to be created and need to show the data of SIR on CSM case on CSM portal.

 

Any suggestions will help.

 

Thanks,

Pooja

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Ankur Bawiskar
Tera Patron
In response to Ankur Bawiskar

‎05-06-2025 03:45 AM

@Pooja P 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Sagar28
ServiceNow Employee
In response to Ankur Bawiskar

‎09-01-2025 05:20 AM

@Pooja P @Ankur Bawiskar @AmirMohamed01 hope you guyz are doing good. 

 

I have added an Idea here and included one more requirement to it which I have received from few of other customers. (Additional requirement: Ability to sync fields like Work notes etc. in SIR to be in sync with similar fields in a CSM case)

 

In case you guys have come across similar requirement from any other customers in your patches, possible to add them / upvote the Idea for correct prioritization?

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