Ctask record is closed without mandatory fields filled

[srikanthsan]

Hello,

Can anyone please let me know the exact answer i searched in community and googled it but i didn't find it.

I have a Change request and Ctask is created for it. Ctask is closed but it is having mandatory fields which are not filled. What are the possibilites that a record can be closed without providing mandatory fields

[Ankur Bawiskar]

@srikanthsan 

3 things to check

-> Possibly that record got updated from list

-> Possibly that record got updated via script where mandatory check doesn't happen

-> Possibly that record got updated via script using setUseEngines(false) and it will skip data policy if that data policy is making that field mandatory.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@srikanthsan 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.