How to hide a dropdown button Option in the SOW?

[SpartanW]

Hello All,

I want to hide a 'Create change request' button on the service operation workspace for the incident record.

I did try to deactivate using UI Action but did not work.

Please see attached picture.

Thanks.

[SANDEEP DUTTA]

Hi @SpartanW ,

It's not a Declarative Action unfortunately !!

there's no easy way to disable change request. What you can try doing are below :

1. On the record page variant add screen condition table!=change_request and disable all the list category for SOW change request in the table sys_ux_list_category so that it does not show up in SOW list menu.

2. Write a read ACL with target "now.sow.create-change-request-page" and restrict the visibility only to admins.