Have requirement to start an SLA timer attached to incident however it has 2 schedules / duration requirements.I need in essence to have 2 durations one the first prioritized over the second.It must first when attached to incident run based on schedu...
Hi Team , I have one requirement where I need to retrieve the work note comment when RITM is closed and the date and time when it is added on RITM work note.Please help me by providing your answer.
SMPP server.in is an advanced bulk SMS SMPP gateway for Aggregators, Carrier and operators.Our unique SMS API connection works as an effective API to shoot text SMS to customers. However, the SMPP protocol is mainly used by telemarketing industry for...
Hello Experts,Looking for the solution to show Live Chat Wait Time to end users while transferring the conversation to live agent.Any lead will be appreciated.
The image shows that the estimated wait time can be shown here when a customer clicks on the Chat Widget. However, is there a way to show that estimated wait time on the actual Portal page. The idea is that we want to show our customers estimated wa...
User is not able to see the attachment when added by a particular user but When user from other groups add the attachment. It is visible to everyone. If its an acl issue? explain detaily as to which acl I should use?
Frequent incident which are created from Mobile Ticket as channel are inserting with undefined attachment. How to debug this?
Hi, I'm looking into requirement. once the subtask is closed then parent task state should chnage to workinprogress. Please help me to complete this task. Parent: sn_si_incidentchild: sn_si_task Regards,Sanju.
Dear All, Anyone knows, how can we remove OOB Headers in Servicenow, coming on any "Scripted Rest Message" or in "Rest API Explorer" ?I have tried making this Sys Property "glide.http.headers_config.enabled" false, but seems not working. RegardsPawan...
I am creating a SR TASK and assigning it to a XYZ group from a workflow, after SR TASK creation only members and roles of the XYZ Assignment group can modify / edit the SR TASK and everyone else can only view the record.How can I achieve this?Is ther...
Hello Experts, How do I know the status of an incident (latest work notes) in Microsoft Teams?
I have a requirement to make a choice field on the UI modal to be editable only when another choice field in the form has one particular value. (Approval is the field on the form -> The field on the UI modal is Approval type. Approval type should be...
Hi All, We got a requirement to automate TAB approval process, part of this we have to get minimum two approvals from TAB group and suppose if the TAB group contains only one use than one approval is sufficient for TAB approval process.Please suggest...
what is Tier 1 application? Which table in the ServiceNow store the data of tier 1 applications?
Hello,PFA,My PDI is not working anyone help me out on how to reopen from this stage and if I reopen my PDI whatever I have done implementations I will get back or I would be get back new fresh PDI? Thanks,Mustafeez.
