Reports on sys_audit table
Hi Is it good practice to report on sys_audit table? or is there any alternative ways to do reports?
Forum Posts
Resolved! Cascade dependency field
I have a form with 3 reference fields, referring the same table.Level 1, Level 2, and Level 3.The referenced table is called Level and it is organized like:Description, Level 1, Level 2.When Level 1 is empty, I understand the record is Level 1.When L...
How to auto close Incident if incident tasks are closed using Flow designer
Hi,I have a requirement stated below:Once P2 incident is created approval should be triggered to Caller's manager.If manager approves then approval should go to the assigned group and if rejected Incident state should be cancelled.If assigned group a...
How to cascade variables from a catalog item to shopping cart widget?
Hi Team ,I presently have a requirement that the shopping cart widget should display few variable fields of a catalog item.For example the shopping cart widget has only Item and quantity field available as an OOB feature but the cx requires other var...
How to add variables to SC Shopping Cart template in Service Portal?
Hi community, I'm working on the Service Portal and my requirement is to view some variable fields in in the SC Shopping Cart widget. I took the clone copy of the SC Shopping Cart widget and have added the angular ng-templates to the cloned widget.I ...
widget dependency
Hianyone please tell me that what is the purpose of check on "include on page load" ? please provide any example ? what it will show while giving particular portal?
Resolved! Can we have any option to approve KB articles in bulk ?
Hi Team, Currently we are approving KB articles one by one. Do we have any option to make a approver to approve all the KB articles in one click ? Example : If I have 10 KB articles in pending my approvals, would like to approve all at once. Thank...
Mean Time to Resolve (MTTR) Report
How to Create a Report for Mean Time To Resolve (MTTR) for Incident using Performance Analytics?Please help me in this.
Workflow multiple notifications at the same point
Hello friends, I am creating a custom workflow for issuing an asset to end user through catalog item.When the catalog item is submitted the workflow triggers and the request is assigned to "Inventory" group.A Task is created for this group. Once the ...
Restrict new incident button in platform analytics workspace analytics center for Non ITIL Users
Hi Team,Could you assist how to restrict "New Incident" for Non ITIL Users. I couldn't find any UI action on this
Interception: Duplicate key error Virtual Agent
Hey guys! I have a problem starting a conversation on the virtual agent. When starting the conversation, the virtual agent closes and returns an error. I was taking a look at the application logs and found the following error: What caught my attentio...
TransformerScriptException: onBefore script error.
Under system Logs > Error, We are receiving this error message. can anyone suggest that what is the cause and what is the solution for this Error. com.glide.db.impex.transformer.TransformerScriptException: onBefore script error.at com.glide.db.impex...
Resolved! Make checkboxes variables mandatory on record producer form submission
Hi All,I'm having a record producer where I am using 2 checkboxes variables ,for both of them I checked mandatory checkbox.But when I submit the record producer form, even if 1 checkbox is selected then the record is getting submitted. But generally...
Skipping Vancouver Patch 4 Hot Fix 1 and go to Washington DC
Hi everyone, Can I get advice if it would be ok to skip Vancouver and go directly to Washington? What are the pros and cons? Seeking wisdom and best practices. In the past we have always skipped a version without any issues and want to make sure that...
How to split field message in two lines in client script
Hi All, I need to split the field message into two lines. textMsg = msg.replace(/\{0\}/g, "Mobile Phone: "+result.mobile_phone1).replace(/\{1\}/g, "Business Phone: "+result.phone);
