dashboard access

WeighedBrass95
Tera Contributor

an hour ago

Recently, we had an update that caused my IT team to lose access to their report dashboards. This update also caused an error message when they were trying to select an end user when creating an incident. I included the second part as context to the update that broke our software. I am new to ServiceNow - How do I give them their access back? I have full admin control. 

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GlideFather
Tera Patron

an hour ago

ahoy @WeighedBrass95,

 

could you possibly share that error message, also what role was it and some sort of context maybe? it's too general to give you any meaningful reply

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Tanushree Maiti
Tera Patron

41m ago

Hi @WeighedBrass95 

 

Which Update you are talking about. is it Patch update or major upgrade - Which version you have.

Reason being I am asking , there is already a known error for Australia version release note:

Refer: All other Australia fixes 

Analytics Data APIPRB1967291After an upgrade, Platform Analytics reports and dashboards aren't able to viewed by users

 

 

If you are not using Australia , share the error screen shot.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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