Dashboard not loading after adding a filter

[User485076]

Hi,

We have a dashboard that just doesn't load after we've added some basic filters to it. Even after deleting the filters, it still doesn't load. I can load individual reports on the dashboard by refreshing each one (as seen in the screenshot) but nothing happens when the main refresh button is clicked. Tried on multiple browsers, new windows etc.

Any ideas? Thanks in advance!

[vaishali231]

Hey @User485076 

This usually happens due to a broken dashboard interaction or stale filter reference.

Things to check 

Open the dashboard in Edit mode
Go to Dashboard properties and verify that there are no interactive filters still listed. Remove anything present and save.

Edit each widget and check for interactions
Make sure Listen to dashboard interactions is disabled and no filter mapping is still applied.

Check for invalid or mismatched filter conditions
If a filter was created using a field that does not exist for all reports, the dashboard refresh can silently fail. Try removing widget conditions temporarily and re-adding them one by one.

Clear dashboard cache
Reload the dashboard using sysparm_clear_cache=true in the URL and then hard refresh the browser.

Check browser console errors
Open developer tools and look for JavaScript errors related to dashboard or report execution. This often confirms corrupted interaction metadata.

If none of the above works, the quickest fix is to clone the dashboard. Cloning removes corrupted interaction records, and the new dashboard usually starts loading immediately. You can then re-add filters carefully.

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Regards
Vaishali Singh