Data Synchronization Failure for VITs - VITs are still open in ServiceNow VRM

areefshaik2
Tera Contributor

data synchronization failure for VITs 

 

Qualys Status: Closed / Fixed. (The vulnerability has been scanned, remediated, and verified as gone on the target asset).

ServiceNow Status: Open / Active. (ServiceNow is failing to receive or process the updated status)

 

Why its happening , i need the root cause issue? which integration is running ?

how to debug this issue?

please provide solution for this issue to overcome .

 

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