Developer instance showing error in Virtual Agent ServiceNow

shalani r
Tera Contributor

Hello everyone,

    In my personal developer instance washingtonDC version, after installing the plugins related to virtual agent I encounter this error  "Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an issue with Supportand I'm not able to create a NLU model/intent/utterenace.

Can someone tell on how to resolve the issue.

 

Regards,

Shalani R

6 REPLIES 6

Sandeep Rajput
Tera Patron
Tera Patron

@shalani r If the NLU service is not available in PDI, I recommend you to use lab instance from any NowLearning course related to Virtual Agent. These Labs instances usually have NLU and AI related services enabled on them.

Okay sure thanks for your response!