Create an MS Teams virtual IT support(Virtual Agent) notification for VIP incident callers.

[Sonu Parab]

Hello All
Hope you are doing well,

We have a requirement related to MS Teams Virtual Agent notifications.
1] The request is to send a notification to the 'Assigned to' user when a VIP caller creates an incident.
 2] The format should be as follows:
A notification has arrived.  You can continue the conversation after viewing the notification.

Incident Number:

Short Description:

Could you please guide me on how to build a similar notification for the current requirement? I'm having trouble identifying where the existing notification is triggered from and its configuration.
I have attached a snippet for reference that shows how the current notification is sent.

Note - We have added "VITA - Virtual Assistand"  App in out MS Teams.

Thank you in advance.

[Mark Manders]

Don't tag people in your question! That is very annoying and won't get you any help faster. It can even prevent people from helping you, because you only want the help of the people you are tagging.