Disable attachment on Service Potal

[Shivani29]

HI All,

I have a requirement, where I need to disable Attachment icon from Service Portal once request is saved and I need only for 1 catalog item.

As I am new to the widgets, could you please help.

Shivani

[SN_Learn]

Hi @Shivani29 ,

Please check the below:

Service Portal Catalog Items: Hide Attachment 

How to hide "Add attachments" paperclip for a specific catalog item 

[Ankur Bawiskar]

@Shivani29 

Can you mark my response as correct as well to your below question as I provided solution for it?

control visibility of assignment group based on logged in user 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Shivani29 

this link will help, please enhance as per your requirement

Hide attachment icons on Ticket Form page on a specific portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Shivani29 

I believe this is for sp portal so you will have to clone below 2 widgets and handle the code to explicitly remove the attachment only for your catalog item so that it doesn't impact other catalog items once request is submitted.

Then add these newly cloned widgets to the ticket page.

Widgets -> "Ticket Attachments" and "Ticket Conversations"

If my response helped please mark it correct and close the thread so that it benefits future readers.