Disable the popup modal SOW Promote to Major Incident

Heroes91
Tera Contributor

Hello community,

I would like to disable the popup modal that appears, when clicking on the declarative action Promote to Major Incident in the Service Operations Workspace. How could I achieve this?

Heroes91_0-1750071443046.png


Thx you for your help.

8 REPLIES 8

@Heroes91 

so where are you stuck?

are you not able to disable that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar 

I find out that, that pop up modal is a page variant.

Heroes91_0-1750078765494.png

But I can't deactivate it because it is read only. That is where I am stuck 🙂
Any Idea how I could deactivate it or maybe achieve my goal? 

Regards

Heroes

@Heroes91 

is that a form action in workspace?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader