list of incident related scripting
hello everyone, can anyone write the script for getting the list of incidents updated today
Forum Posts
How to populate sender's email address in a text field created on form, when email is sent
I have a requirement , wherein when a email sender sends a email to a specific email address, his email ID should be populated on the field " Email ID of sender" which is created on case form.
Want to show only custom button instead of global button
Hi Team, I have created a custom Save and submit buttons in scoped application table. My problem is in the context menu I can able to see two Save options one is global save and another one is newly created save button. And coming to submit button I ...
Resolved! Can carriage return Line feed be built into a Text Description field
Is there coding that can be added to include Carriage Return/Line Feed in a description text field is built? current.description = 'Primary objective: '+producer.new_purpose+'; Questions or decisions supported: '+producer.new_supporting_goals+'; Aud...
Coding/Scripting class advice
Hi everyone, I recently received my csa but I need help to quickly learn the fundamentals of java script specific to ServiceNow. Any free tutorials would be really helpful. I found the following youtube but wanted to get the communities feedback!Than...
Issue with Custom App Workspace Elements and Simple Lists
Hi all, I've created a workspace for an application we built in house a while ago. I've added elements such as data visualisations and Lists - Simple and everything looks great. Except for two things1) When I click on a task in a list it opens in t...
Enhancing Change Management Visibility: Creating a Risk-Based Calendar in ServiceNow
Here’s how to create a Change Risk Calendar in ServiceNow:Create a Calendar Report:Start by generating a report in the Change Request table.Choose the report type as calendar and select the Risk field to display as events.Customise Field Styles:Navig...
How to avg number of ticket resolved per individual per month and Per Day
Hi Team, I want to create a dashboard which consist of avg number of ticket resolved per individual in Quarter in dashboard it should come like months (Apr, May & June) & Avg how many tickets resolved Per Day.Kindly suggest what filter i can apply fo...
Resolved! HELP!!! Bot Response Card - giving a summary of the conversation
I really would appreciate some assistance with this... I've been looking everywhere and don't know how I can get the bot response to give a summary of the chat conversation. Can someone please show me on how I can create this??? I would like the yell...
Import .csv file from midserver, to Servicenow and to create report
hello team, Requirement : customers have csv file data in their system. So, they want that data to be imported/loaded into ServiceNow and create a report from it. Note : this should be done on daily basis. How we can achieve this ? thanks in advance
New tab on record in Service Operations Workspace
Hello , I want to create a new tab for Task SLA's in Service Operations Workspace like we have in Agent Workspace. How to configure that ?
How to generate a report for Response and Resolution SLA
Hi Team, My manager ask me to pull out the report for response and resolution SLA for the team and assignment group,kindly help me with the same what filter i can apply. Regards,Garvit
Avg number of ticket resolved per individual per month
Hi Team, I want to create a dashboard which consist of avg number of ticket resolved per individual per monthKindly suggest what filter i can apply for that. Regards.Garvit
Create report for standard change, Normal CHG, Emergency CHG and show volume and %
I want to create reports for standard change, Normal CHG, Emergency CHG which show volume and % for it.Can I do it in simple report or need to use Performance Analytics widgets? It will be helpful if guided step by step. I try it by simple report fo...
Resolve button on case form should be grade out when we click Send For Approval button on form heade
Hello EveryoneRecently I got a requirement that Resolve button on case form should be grade out when we click Send For Approval button on form header (as shown in the screenshot).Could you please help me to achieve it ? Thanks in advanceNagurbi
