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Forum Posts

Need to limit visibility of UI action to record or role.

Hi all,I need some guidance on how to approach this requirement. The requestor wants a group of users to have access to set of records with a certain type of contract model.They want the user to be only be able to edit these set of records, which I h...

jmoss by Tera Contributor
  • 1731 Views
  • 1 replies
  • 0 helpfuls

Help with NLU vocabulary and entities

Hey everyone, We are implementing NLU for our VA bot. We have some issues with concepts of NLU. Please help me understand or guide me on these concepts. 1. Vocabulary and entities : How are these helping model pick the correct intent. What's the flow...

Grant Incident read access to Non-ITIL users in service portal

How to grant  NON-ITIL user to search for a incident in service portal and read. The incident which are not opened by them. Currently we have this feature only for ITIL users but not able to figure it out how its configured.  Changes done so far: 1. ...

Community Alums by Community Alums  
  • 1686 Views
  • 8 replies
  • 1 helpfuls

Documenting Monthly Business processes

My team has monthly tasks for certain applications. I want to see if there is a way to generate a task for each month or quarter. That can also be tied to CI. I want to run a report by CI (business application) to see what monthly tasks go into maint...

ttaylor by Tera Contributor
  • 563 Views
  • 1 replies
  • 0 helpfuls

Default portal redirction to custom portal

Hi Folks , We are trying to change the portal redirection which is available as SP ,  1.whenever a User is trying to login without roles Needs to be redirected to Custom Portal called www.testservicenow-com/test  2.Changing the default check box in t...

UI action condition

Hi , When i put some condition in UI action it exceed the limit. What to do in that case

JPSS by Tera Contributor
  • 489 Views
  • 1 replies
  • 0 helpfuls

List collect task scripting

New to scripting and flow designerI coped the script and replaced it with my specific variable from this post : Solved: Generating tasks from a list collector in a Servic... - ServiceNow Community I'm looking to select groups from the list of 'Build/...

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neeluk by Tera Contributor
  • 651 Views
  • 1 replies
  • 0 helpfuls

Resolved! Remove Middle Finger emoji

I have a requirement to sanitize (or outright disable entirely) the emoji options the end user has on display. Is there a way to remove certain/all emojis from the user side? I've got it turned off on the agent side just fine but this being an option...

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