Hi All, Can some one please help to know why the "Planned End Date" field in the Project Task in Business Change displays different date&time when we change it manually. We upon trying to change the value from one date to another and save, we could s...
Only caller should be able to re-open the incident
Hi all, I'm facing issue In VA Instead of a welcome greeting and showing me everything I'm getting (product issue, etc.) as a topic recommendation, help me with your solution. I tried a lot by changing the welcome and topics, but still, it remains th...
Hello All, Sharing the experience that I came across to display multiple choice values via script. Use Dynamic Input Choice under "User Input" component. (function execute() {//Choices are modified as "Value - Label" pair expressions for Password...
Hi team, we have a script to accept the values from user via virtual agent and set the filed values as below using script action utility. Now we need to add the value as "Virtual agent" for the column contact_type. By default it is taking self-servic...
I do not want Due date on my Ritm .how can i turn it off. Can you please brief how the due date is coming in approval field as well
Technical Service has a field for CSI ManagersThere is an approval group containing all CSI Managers I need to trigger the approval, to not go to all CSI managers in that group, but to the specific one defined on the Technical Serviceie: not trigger...
the following script works in globla applicationwhen iam trying the same in our one of the scoped application iam receiving the below error ERROR: Function addInclude is not allowed in scope (my scope name) var session = gs.getSession(); var timeZ...
Hi Team, I have written Create/Write/Delete ACls so that only group manager can remove/add users to the group: I have created 3 table level ACls which is sys_user_grmember.None with Script condition as below: answer = false;if (current.group.manager ...
Getting below error unable to find short description in from design and form layoutand same error getting post adding the short description field from form layout
HiWhen I open a chat I want the call to reach only the assigned to and if he reject/offline the chat will close where I do that?
Please share scripts for assignment group changed short discerption should mandatory ? Thanks in advance
Hello EveryoneRecently I got one requirement of urgency of an incident must be updated as high when end user selects as Yes for a question "Would you like to escalate this ticket ?" in Virtual agent chatbot.(Topic name is Check IT Ticket Status) (ple...
I created a custom portal and after submit the record it shows me the error msg like in above screenshotSo could please tell me how could i resolve this issue i check out all the variables on that catalog item and i check out some the docs but i ...
Hi All, We have scoped app record where users open it in form view in portals and makes changes to forms. We only see save button, can we route to portal homepage upon clicking save? Thanks!
