Knowledge article approval goes to old members of the group
Hello everyone, The approver member has changed and this works for new articles created. But when a expired article is republished , it still goes to the old approver. Please suggest.
Forum Posts
Duplicate change task created on copy change
Hi All,When I am clicking on copy change and submit the change request ,Duplicate change task are created .When I click on copy change again in the change request for which duplicate task are created .Again duplicate task are created in addition of e...
how can we send an email with a specific user name in the 'To' field for comments added notification
Hi,When a new ticket is created for a particular account, we automatically assign an assignment group based on the selected account. After the ticket is created, we add a comment with a specific user name (e.g., Abul Tuter) using a business rule, sta...
Resolved! Can someone help me how to display field backend values on a form
Hi, Can someone help me how to display field backend values on a form? Thank you
How to set the recipient for the [Subscribable] in notification
Hello, can you help me？If I have only Subscribable checked in 【Who will receive】 and no user set, and a notification is triggered when I insert the record, where do I set the recipient, or what do I need to do？
Reference field referring to user table
Hi, I have a reference field named "TRO" on the incident which refers to the user table & we have to show users who are part of the "ABC" group. Can someone please help me out on this? Regards,Chirag Jain
How can the Requestor Details be populated in MRVS variables?
Hi Everyone, I hope you are all doing well. I am currently working on a catalog form that includes several variables: Name (referencing the User table), Department, Work Location, Telephone, and Email. When the value in the Name variable changes, the...
Resolved! Inbuilt Table in ServiceNow for handling Parts ( consumable IT asset)
Hello Everyone, I would like to know if there a preexisting table in ServiceNow that is designed for handling Part (consumable IT asset). Allow me to further explain myself by what does a Part means. Part is something that once is received is not tr...
Form Customizations
Create an application called “NeedIT” it should be visible to ITIL users. The application should have a table call “NeedIT” custom table Fields are as follows: - Number String- impact same as the incident- urgency same as the incident ...
Generate Assessments for Security Incident Records
I want to generate assessments for security incident table every 15th day of the month. I'm using a Scheduled Job to run the script, but I'm not sure if I'm using the right function to generate the assessment record. Looking for guidance to ensure I'...
ATF - Risk Assessment Popup
Hello, I've been trying to interact with the risk assessment popup within the change request form. However, I haven't been able to. Does anyone know how I would go about doing this?
How To Find Out How An Incident Was Created
Hi, I need to find out how several incidents were created. On the incident table it says it was created by "X" user but the user states they did not create these incidents. The incidents did not come from the record producer and I do not see that the...
Need to send notification when worknotes or comments in updated in sc_task table
HI Community, I have a requirement, need to send the notification to the user mentioned in the variable in sc_task table.When a request is raised, and it generated the task in the task there will be variable named Email notify (list collector field) ...
Preventing duplicates in MRVS
Hi , Im facing issues in the below onsubmit catalog client script .It loops multiples times and I'm getting the same alert "alert("No duplicates found");" even if I dont have any duplicates Here is the code :var gr = g_form.getValue("u_duplicate"); ...
Subscribed forums
I have a user who has subscribed to some forums but his no longer getting notified. Notifications and Subscriptions all ticket.
