Migration from service portal to employee center
HI team, I am looking for some FAQ's around what is the best practice to migrate from service portal to employee center for our HR catalog.Can someone please help me with the same
Forum Posts
Autofill Texts on worknotes - Parameters
Hey guys. I'm new at the platform.Is there a way to create an template that calls SCTASKS variables to worknotes ?I noticed that if you use @Name, you can mention someone in the worknotes. What I want to do is somethink like this."Hello {USER}, your ...
Resolved! how to filter based on selected stock room ?
Stockroom -> alm_stockroomConsumable -> alm_consumable i tried to use this qualifier on the consumable but i kept getting everything not the one specified to the selected stock room javascript: "install_status=6^stockroom=" + current.getValue(...
Simple Reference Qualifier returns no records when using field State
Hello everyone, I am trying to create a simple reference qualifier for my catalog item but if I try to use the state field, it doesn't return and records.Reference table: Service OfferingReference qualifier State = Published If I go to the backend vi...
Resolved! Unable to get admin password after creating Snow dev instance
Hi Team, I am new in Snow, I have created new instance on https://developer.servicenow.com/dev.do#!/ , I have received username as "admin" but password seems encrypted as "*******" in mail. At first time its asking to update password but I am not abl...
i have a catalog form and when some one reassign the ticket , checking on the available stock first
Hi i have a catalog form that needs to check on the next available stocks for the next stock room before reassigning the ticket successfully else to throw an error. the code below i tried and it is not working on the check for the availability of th...
Resolved! tried to pull the stockroom name in a catalog form not working
how to update the stockroom name based on the assignment group ? i tried to use this but stockroom field of the form is still blank i created the business rule on it . (function executeRule(current, previous /*null when async*/) {// Check if As...
Email script in Virtual agent( Provider notification)
Hi All, How can we add email script in provider notifications .added email script but it is coming as mail_script: surveryurl and not as link. Please help
How to Set Dafult value in the date picker Service Portal
I want to prefill today's date in the date picker field in the Service Portal. Is there a possibility?Html<sp-date-picker field="::spDatePickerConfig.startTime || {}" sn-min-date="min" ng-model="start.value" sn-include-time="false" sn-change="timeCha...
Resolved! How to check the existing functionality for, when we create a reference type variable?
How to check the existing functionality for, when we create a reference type variable which column will be shown when we select a particular record?
script include not returning correct values
Hello, I am calling script include from Reference qualifier, My requirement is if logged in user is not a manager, then only his name has to be showed in the Requested for variable, Logs also get executed.Even though the condition matches it is retur...
Remove User from a group with flow designer
Using a flow, I want to add a user to a group. However, I want to first check to see if the user is in SNC External group. If yes remove the user from the group before adding to the new group. If no just proceed to add the user to the new requested g...
Virtual agent reporting
How can you see what is being asked of virtual agent by site that it is placed on? (we have VA deployed on 19 sites)How can you see what is be addressed through self-service and being resolved on each site?
Show Catalog item if the asset state is "In Stock" and Sub State is "available"
I want to show to catalog item on portal if the asset state is "In stock" and sub state is "available". Otherwise hide the catalog item.
"Email Access Restriction" does not work
Hi, We are using "Email Access Restriction" on our HR lifecycle events table - but the restrictions doesn't seems to be working. Did anyone encountered this issue? what can be the reason? seems like a simple setup.
