Dispaly Business Rule

[KasarlaS]

In the Incident Form State Changes From InProgress to Resolved I want to set Read Only the Resolution Information Field automatically how can i achieve this

[shun6]

@KasarlaS 

You can use UI Policy instead of Business rule.

1. In the Incident form, access to additional action menu > Configure > UI Policies

2. Create a new record with condition like "State is Resolved" and saved it.

3. In the UI Policy Actions related list, click new button and create a record.

Set "Field name" the fields that you wanto to set read only.

Set "Read only" to true.

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Thanks.

[Ankur Bawiskar]

@KasarlaS 

You cannot use Display business rule for this

You can either use UI policy OR onChange client script to achieve this

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    // Check if the state has changed to Resolved
    if (newValue.toString() == '6' && oldValue.toString() == '2') {
        // Set the Resolution Information field to read-only
        g_form.setReadOnly('resolution_information', true);
    }
}

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