How to Control Attachments for RITMs After a Specific Status.

[Ryota]

Is it possible to implement this using a Business Rule: prevent attachments from being added or deleted for RITM records of a specific catalog item when the state is Work in Progress or later?

[Ankur Bawiskar]

@Ryota 

yes you can use before insert before delete business rule on sys_attachment

Before Delete and Before Insert

Condition: current.table_name == 'sc_req_item'

Script:

(function executeRule(current, previous /*null when async*/ ) {

    var ritm = new GlideRecord('sc_req_item');
    if (ritm.get(current.table_sys_id)) {
        if (ritm.cat_item == 'YOUR_CATALOG_ITEM_SYS_ID' && ritm.state >= 2) { // 2 = Work in Progress
            gs.addErrorMessage('Attachments cannot be added for this RITM in Work in Progress or later state.');
            current.setAbortAction(true);
        }
    }
	
})(current, previous);

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