Display name is not showing in the reference field

[Poorva Bhawsar]

Hi Community,

I have a field which is a reference field. I want to show only specific group members in the reference field for a catalog item.

I am using sys_user_grmember table for this and added simple reference qualifiers as user.active is true, group is xyz but still its showing sys id in the look up list of that field. I want to show the display name of the users which belongs to this group in this field.

Thanks,

Poorva Bhawsar

[Amit Pandey]

Hi @Poorva Bhawsar 

Please check these two URLs-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0721311

https://www.servicenow.com/community/itsm-forum/reference-field-showing-sys-id-instead-of-displaynam...

Regards,

Amit

[Sagar Khobare2]

Thank you Amit, Mentioned KB Article worked for me.