Resolved! Configure VTB ticket
Hi All, I'm trying to configure a VTB ticket: I would like to add 'priority' field to it. Thanks!
Forum Posts
SNOW Software integration with ServiceNow
Hi, I have completed the integration for the SNOW software with ServiceNow. The instance receiving datas from SNOW tool. But few records, devices are missing. What is the reason for this and how can i solve this
Search connector applications : external content into AI chatbot
Hi, I am looking for search connector for GitHub for getting the data into the AI Chatbot
set field based on logged in used country
Hello,i have a lookup variable which has country data (like: australia, england, china, etc),i want to set these lookup values based on the logged in user country location. example: if requested for country = (India IN), then the variable (what count...
Resolved! Select group members; 1. reference variable to select group 2. variable to select a member
Reference variable to select a group: groupname('OIT ITD' is the group name we are selecting) Reference variable to select members from the group entered above: itd_approval_name Script Include named: findgroupmembers(function findgroupmembers(group...
Resolved! Limit the additional assignee list to only 2 users
Hello,Appreciate your help !We have added Additional assignee list to incident form.Now there is a requirement to limit the additional assignee to only 2 users.One cannot add more than 2 users to the list.Is that possible, If so could you please guid...
Resolved! Errors Importing Knowledge Articles XLSX
I'm running into some issues while importing (Easy Import) articles into a knowledge base. The scenario: I have about 2k articles that I need to import into one instance from another instance. Right now cloning isn't an option. I made sure to downlo...
Auto create supplier/Vendor Task
Hi Team,How to create a Supplier/Vendor Task Once incident created Based on Ci Thanks.
Why is the Avg 30 Days Resolved Time for Incidents (Hours) Showing Negative Results on Line Chart in
Hi everyone,I’m currently facing an issue with the Analytical Hub in ServiceNow Dev Performance Analytics. Specifically, the line chart displaying the “Avg 30 Days Resolved Time for Incidents (Hours)” is showing negative values.Has anyone else encoun...
How to store common code for UI Action script in a UI Script to be shared by many similar UI Action
In a scoped app Prosjekt (Project) we want to use UI Action buttons to change Project status.In table Instruks, we keep instructions on what to remember before proceeding to next Status.From the UI Action we call method getInstruksTekst (from a scrip...
Custom chat integration
Hello experts,I am trying to implement a custom chat integration between ServiceNow Virtual Agent and Webex. I have successfully tested the GET and POST methods and am able to post new messages using APIs from the Webex Developer Portal. I have used ...
database view to join change and outage table
Hello allI have a requirement of creating a report on a database view which comprises of fields from change (change_request) and outage table (cmsb_ci_outage)I was able to create a database view but when I try to create a report on that I do not get ...
created by field in sys_journal_field table populated from where?
I have BR works on incident table with when is before inserted or updated based on some condition I insert additional comment using this command current.comments="some text here";and it appears correctly but it sets the created by to me" current user...
Add link to Issue record in Business Rule Message on Remediation Task table
When a Closed state is selected (Closed Complete, Closed Incomplete, Closed Cancelled) and record is saved or updated then a message will appear stating "You have closed your Remediation Task. You may also wish to close the associated Issue <link>." ...
Record Producer: Questions and some viewable to all users and others viewable to specific users
Hi, I am looking to create a record producer that will have multiple options.Several options viewable to all users. Two options only viewable to specific roles (Supervisors/managers). Is there a way to do this?