Hello, I'm trying to restrict all catalog items in Virtual Agent AI search, the criteria is only Knowledge articles must be visible. Is this possible? The default search application is Service Portal default tried to remove Catalog items from Search ...
Hello community, I have an issue when trying to upgrade from a workflow to a flow. I have a workflow currently running on a Catalog Item, which creates some tasks on the RITM and 'drives' it trough different stages defined in the workflow. I've made ...
Hi All, we have requirement where we need to enable a feature after to send the Mass Email Communication.We have ITSM pro license. can someone please help me with how can we enable it and the steps involved in it? Regards,Amit
Has anyone implemented my assist, how is the experience and how much effort it takes?
HI, We have created a custom field 'Popular' in knowledge article form. when ever this field is checked, the article is shown in the portal from the widget 'Simple List'. When the newer version of the article is created, the fields of older version a...
Hello SN Community! I'm trying to script a UI action. Basically we have a user clicking the UI Action to check mandatory fields and send for approval. The script looks like this: if (current.field1 == '') { gs.addInfoMessage("Please populate Field...
Can anyone assist me with getting the fields to display correctly for non-text fields? It looks like it will display correctly only if the field is text but if it's a reference field or a drop down it's not pulling the displayed value for the variabl...
I want to trigger a survey after live agent chat but it's not getting triggered i have created a topic in that topic i am using "vaSystem.connectToAgent()" after that i want survey to be triggered for the user.
Since we upgraded to Vancouver, the prebuilt topic block for Create Incident is no longer working. It was working fine pre Vancouver and automatically creating an Incident once the user would describe their issue. We have went through and made sure a...
Hi there is one OBB ui macro named "show_related_records" which shows all task related that ci.And I have added that ui macro to the attribute. But it is not working the button is not showing up on the incident form which will show all incidents rela...
Hi every one I want to set a restriction of having a minimum of 3 letters to a single line text or else show a error to enter minimum required characters to the filed. For maximum length of the filed I have already used the variable attribute filed m...
I have a question about data labels not showing on bar graphs. One one, all the stacks have a data label, yet on another graph, some don't. Both are configured exactly the same way. Is there a way to force it to show all the data labels? I have an ex...
After downloading a PFX Certificate and attempt to install the Certificate, an error is presented stating - 'This file is invalid for use as the following: Personal Information Exchange''When same Get API call is executed from Postman I am getting pr...
I'm trying to colour a field when it has any value in it. I've tried using Styles, UI Policy, Client Script but I can't get it to work. Here's what I tried in client scripts: function onChange() {var fieldName = 'caller_id'; // Replace 'caller_id' wi...