I have users with the ITIL role and also sn_change_write and sn_change_read who are unable to create a Standard Change Proposal. There is no "New" button visible for them to create one to submit. I thought the ITIL role was all that was needed for ...
Hello All I am working on User Criteria requirement for a Catalog Item. We have a country field on sys_user table (Note: Country field is reference field type and table is core_country).I only want users whose country is Brazil to see the catalog ite...
Hello - I have a record producer based on an Incident that has a Date/Time field for an "Opened(opened at)" and has the Dynamic Default Value set to Now (Date and Time) which works well. (See attachment.) However, they want to change this to show Dat...
Hi,I want to create an export to excel button that exports the data that is coming on the portal page from API, we are not storing that data in the servicenow table but we want to export it directly from the page view. How we can achieve this.Regards...
I am working on a requirement. Using UI Action creating a request from an Incident. Once we click on the UI Action a request will be created and incident will be cancelled. This portion is working.There are 3 variables on the catalog item for example...
Hi Team, Can anyone please assist me with the stepwise approach for "how to use SmartmAssistant – E-mail triage Solution in service now"? The SmartmAssistant – E-mail triage Solution - Churning hundreds of e-mails, using Generative AI approach to Sum...
I am interested in knowing what controls the title of the ServiceNow Portal Chat window. The below is the first step when a user first starts chatting, they are interacting with the Virtual Agent. Once the user asks for and is given a live agent, th...
I have a requirement on change request. For normal change when we select****Urgency as Normal - Planned start date should auto populate 3 business working days from today's date but should show an error message when user is trying to change the plan...
As an end user I want to create a dashboard filter that shows a status of scrum tasks for open stories. I'm working in the Agile Development module and have created a filter looking at the Scrum task [rm_scrum_task] Table. I would like to filter ...
Hii, I have created a number maintenance on user (sys_user) table. When I create new a user record the number is working fine but its not showing numbers in already existing records. how can I show the number in already existing records?Thanks in Adv...
hi,I have recently started dwelling in the dashboard and report development in SNOW for my Maintenance team.I am successful in creating the dashboard however, I want to send a monthly newsletter based on the dashboard with details of what happened ov...
Hi,We have dictionary override for assignment group on sn_si_task table , overridden reference qualifier's value to active= true it shows all groups for selection but when trying to select group on field it will not update the record.Please suggest.T...
I am working on a requirement where I am converting an incident to a request through UI Action. Once the request is created the incident will be cancelled. but in this scenario, I want to prevent triggering any existing notification as I will be send...
I want to send a delivery acknowledgement when I'm receiving an update request from third party in REST integration, and I have to again send them a process acknowledgment after I parse this update request to the staging table and process it, how to ...
I found that the "antivirus.infected" event was firing and sending email notifications.I could not able to find where this event was called and when exactly it will trigger.can anyone help me on this.