Hi All, We have a requirement to create this model in CSM Workspace which allows user to choose type of Change in Agent Workspace This should be triggered when 'New' button is clicked on Change filters. (List view Action) Seems like we cannot do it ...
Hide options from Select box variable depending on the option selected from previous select box My requirement is that i have two select box variables Platform name and work request depending on the selection in variable Platform name, the options in...
Hello developers, Can we create a new record for cutom table when we requestor requests/ order now in catalog item by using script? Please provide your suggestions. Thanks!
Hi Folks , Iam implementing integration between servicenow and microsoft teams. while i was creating manifest file its asking for application id and directory id .from where should i get those details. please someone help me on this.Please refer scr...
Good day my fellow ServiceNow Enthusiasts,May I just ask what are the steps to achieve the setup where I will have multiple OU Definitions sharing only 1 transform map. Thanks!
Hi,I have noticed that when the request- request state is is changed to closed complete or closed skipped or closed rejected the Request Item state is not getting closed and marked inactive . However when the request state changes to closed cancelled...
how to populate the caller manager details in to the short description field.
We got a scenario where Incidents are getting created even when mandatory fields are not filled from Integrations as well as instance. Checked all client scripts and UI policies. All are working fine. May I know the reason for this issue. Please let ...
I'm creating some deeplinks via SSO which work but with the side effect that its shows the instance header which I do not want to be present as this link is for the CSM portal. When using the link below:https://servicenow instance/nav_to?uri=csm%3Fid...
Hi,In Incident form Whenever business service is selected as cas and assignment groups is related to cas then few selected configuration items to be visible.
Hi All,we want to display info message on change request, if any approver is Inactive in system.Approvals were triggered at Authorize and review state and waiting for multiple group approvals.my requirement is: if any approver is Inactive during the ...
Hi All!I'm looking like crazy for the origin on some additional comments that appear on the Case ticket when the approval procedure is made. I looked throughout the system and continue searching, but maybe I can speed up my investigation if I get hel...
Hi Guys, Looking for your help in resolving this issue. I am getting Invalid Update when i am trying to create incident or change request. new call for is populating caller field with the value coming in the URL. here is the urlhttps://..../nav_to.do...
Hi, Wondering if anyone has identified a role that enables users to edit computer records (asset and CI) without provisioning edit rights to all CIs in CMDB? Thanks, Warren
Requirement-need users who is not having "snowemp" group.I have written below script but its not giving correct count. Please suggest what is the mistake here var grmem = new GlideRecord('sys_user');grmem.addEncodedQuery('active=true^emailLIKE@idfcfi...
