Hello Everyone,
We have identified an issue where, following the closure of a Major Incident (P1 incident), duplicate problem records are being created. One record is generated under the user's name, while another is created by the system.
This occurrence appears to be random.
Also, issue is reproduceable in the the lower instance.
Could anyone assist in identifying the root cause of this issue? Thank you.
I shared solution for this recently here, sharing it again
Automatic problem record is getting created when M1/M2 incident getting resolved
1) either deactivate that subflow
OR
2) Remove that Step 8, remember you will have to update the playbook in the correct scope
OR
3) Update that flow action
If my response helped please mark it correct and close the thread so that it benefits future readers.
Hello @Ankur Bawiskar ,
I'm not getting option to deactivate this subflow, could you please suggest on this ?
did you check the other 2 options
2) Remove that Step 8, remember you will have to update the playbook in the correct scope
OR
3) Update that flow action in correct scope
If my response helped please mark it correct and close the thread so that it benefits future readers.
