Resolved! Strategic Portfolio Management
Did Strategic Portfolio Management replace Service Portfolio Management or are they two separate applications?
Forum Posts
Virtual Agent Lite and Virtual Agent Pro simultaneous integration with Teams
I have been trying to find an answer on this for a while, where a couple of posts discuss adding different "flavors" of virtual agent to different portals, but my use case is a little different. I have a client who has virtual agent lite built out f...
How to set SLA Due date based on variables "event date" in catalog item
Hello, Could anybody guide how can I set SLA Due date as 30 days from the date user selected in catalog item variables "event date" through workflow. We have a variable event date in catalog item when ever user select event date we have to add 30 day...
Sync survey template and email template for email notification
Hi, I have created a customized survey and now I want to send email notification for incidents and requests with this new survey.In the email notification, I get the option to select the 'email template' but how can I select the newly created survey ...
How to add assignment rules to two tables of same category in servicenow
Hi Everyone,I have a doubt regarding assignment rules. I need some info on how can we have assignment rules: If Table A and Table B have same category and need different groups to be populated, How can it be done?where the category is same for both t...
Regarding attaching the email as an attachment
Hi Team , We have a requirement to attach emails as an attachment to a record whenever new email is added to the record. Could you please suggest if we can achieve that.
client script to change date and time value of field b based on the users time zone while form load
Hi, I have a ask in which when fieldA is changed, fieldB (dateAndTime field) should populate the current date and time based on users time zone. Also when any other user opens the form the fieldB should be in the current users time zone, if there is ...
Resolved! Correct user field in the Request table for sending surveys to the end user
Hi, I have a requirement to trigger surveys for every closed REQUEST(sc_request) to the requested for(end user) field.Since 1 request can have multiple RITMS, the survey should be triggered once the complete request is closed with all the RITMS in it...
I am creating a additional change model (network),
Hi Experts, I am creating a additional change model (Network), I want to add default (change_sv_management) and selected CI approval group as approval group. Once the approval is given from both the group then only it should move to schedule state....
Resolved! Automate the process to copy changes from one ServiceNow instance to other
Hi, I have a requirement that, for the basic changes like change in name or short description of a template, I need to implement a functionality that on a regular interval these changes should be copied to other instance. so that changes are in synch...
adding multi checklist to task in flow desin
Hello,Can someone please help me add a checklist to the task in the catalog task table form using the Flow Designer?I created a checklist record and a checklist item record, which initially allowed me to configure only one task with a single checklis...
How to restrict state changes of task which is in related list tab from case form
From case form i am able to change the task state to close even though the task closure code is mandatory, how can i abort it and show fill mandatory field and then close the task
Resolved! Odd behavior on MRVS - will not allow a duplicate entry in one field
We have an MRVS on a catalog item that is asking for Asset tag, Serial Number, Model, Make, Support Group and a couple of other fields All are required When we enter NA on the Serial number on the 1st row it is fine. If i try to enter a second row an...
Ensure tables sys_ux_style and sys_ux_theme are excluded from a clone back"
How can we Ensure tables sys_ux_style and sys_ux_theme are excluded from a clone back" . I am unable to understand this .I think because of this i am unable to add required header color to my instance. Can someone help me in this..Thank You!!
Request is not getting closed after RITM is closed completed
Hello Friends, I have created a flow. In that after all the logic I am closing the Catalog Task.Once the Task is closed, RITM is auto closed to Closed Completed.But the Request is still in OPEN state. Please suggest what can be the issue.THank you
