Notify Assignment Group when new case created or reassigned
With script and without scriptNotify Assignment Group when new case created or reassignedHowever unable to trigger the notification.
Forum Posts
Restrict to add card in VTB board
Hi, I want to Restrict to add card like create a new project task in VTB board on role based, can anyone suggest a Business rule or any other mode to achieve it, please help me on it. Thanks in advance.Bhanu.
All case visibility for one particular user
Hi All, We have requirement, where user X needs to see all cases related to account Y even though she's not a opened by, internal user or in watchlist. Could you please help me with steps I need to follow here? I need to create BR here but how do I ...
Default AWA Reject Reasons
Is there a way to have a "null" option for the Rejection reasons dropdown? This way we can make sure the agents are actually selecting the correct reason and not just the default first one as it shows up in the list. This would also help with better ...
Item Field Read Only In RITM Level Read-Only
How do I make only the Item field on the RITM level read-only.
make fields Read only in sctask
Hi @Ankur Bawiskar , I have seen your previous solutions they are very helpful, can you help me with this requirement.When user submits the form with feild values "Australia" or "USA" and submits the form sctask is created. Then a particular user con...
Virtual Agent Lite Setup
Hello Everyone! I have a problem with the VA lite version of a client. I already activated all the plugins and the ITSM Self Service Lite. The issue is that it looks like this:This is a client instance example. Instead of this: This is my personal d...
Step Based Fulfilment
Catalog item For Task fulfilment using the Step Based Fulfilment,I would like the Task to be generated with one of the variable answers/input. Could someone kindly help please?
Resolved! VIP Priority
Hello All I setup VIP flagging some time ago and it is working as expected, today I have been tasked with changing the priority. If the caller is VIP then Impact and Urgency should auto-selected to High, so Priority would be critical. can the communi...
Send Threaded updates to MS Teams from MIM workbench
Hello, Problem StatementSend the updates from MIM workbench communication task to MS Teams channel in threaded manner. Existing setup - If we have a major incident and when we view that incident in workbench we get communication tasks with compose o...
Change the button font color in Virtual Agent
I must be missing something simple. I am trying to change the color of the font on the button. The button background can be changed easily using the button background attribute belowHow do I change the color of the font? I have modified all the fon...
Resolved! Send worknotes in email
Hi All, I need to send worknotes if any certain keywords are present. Need to extract the string next to that keyword and send remaining text in the notifications line by line. Worknotes:abcdefghiijk***notes***line1line2line3 I am trying with below s...
Resolved! SLA should not attached again to incident form when state changes from closed to in progress
I want a test case in which a SLA when incident state get closed and then again changed to in progress. The SLA should not get attached to this incident form. It means SLA should not attach to incident form again again. It should attach only one ti...
I need to push unique values into single line text
I have two fields (Both are list collectors)Epic Account TypeDomain Based on epic account type and domain we need to push the value to citrix icons I have used 2 client scripts upon onchange of Epic account type and Domain, If we choose multiple doma...
