Hi,We have something like error on our virtual agent.You can see the gray circle in the attached photo, but actually, the knowledge should be displayed in card format at this gray circle part.It is the first time for me to face with this kind of phen...
As admin in all my environments even when elevating my admin role to security admin I am unable to create an Agile Group. I am met with this error. ''You are either not authorized or the cart item is invalid'' any ideas?
Hi All,Is it possible to open up a portfolio in the SPM module only to selected users?Example: We have a new portfolio called "Portfolio A" but all the users with a group "Group A" can access all portfolios and their project pages. What configuration...
Hi Experts, I have setup the Survey Actionable Message for Outlook and it is working as expected, only is that it is not showing in my outlook client the template layout as I want. once the email is sent in my preview notification I can see the layou...
Azure DevOps workflow going to multiple assignment groups- this doesn't seempossible so l am wondering if we don't have two different workflows operatingdifferently. Like maybe one is our UAR process and one is merely an Azure accessrequest. l am not...
Hello, I am currently creating a catalog item. In this catalog item, I have two fields, titled "Domain", and "Category" Currently, I have these fields setup as Lookup Select BoxesThe table I am using is a custom table, u_software_categoriesThe "Domai...
I am looking for the for the roles which are associated with the ITSM, ITBM and CSM module applications like incident management to calculate the actual consumption of the user license
Hi all,I'm trying the interactive filter to filter out INCs created based on Application ID in the CI table. I created INTERACTIVE Filter on Cmdb_list table and selected display values as application ID. Added the target table is INCIDENT and selecte...
How to set 'close code' choice field in change request form to 'Cancelled' when the state of change request changes to 'Cancelled' ?
I have an excel file containing categories, subcategories, scope, type, service/Application and assignment group. I want to populate this excel file to serviceNow PDI so that when I create new incident I can select categories and their subcategories ...
Hi, I need to generate a report with the % of incidents met response SLA. I have chosen table as incident.SLA and put the conditions as has breached is false. It is showing the time with the below screenshot conditions. What should i select in the ag...
Hi All,So basically I have one drop down field name "Asset category" under which it has three choices>> Standard>> Non-Standard>> Mobile thin clientSo if I submit a request selecting Standard or Mobile thin client then no approval is required and cre...
For example, for UK customer, XYZ is the HR representative who approves all the "catalog item name", however he is usually also the one raising these requests herself. Can we automate it somehow so that he would not have to approve her own request?
Hi ServiceNow Community Developers, I have an AWS IP address that I need to whitelist in ServiceNow. The problem I am running into is the way it's formatted, for instance this is the IP address - 13.34.7.0/27Do you guys know how can I white list such...
