Edit behavior of "Request For" in catalog item

JérômeM · ‎03-27-2025

Hello
I have a need in a portal catalog item to filter the users possible to be selected in the "Request For".
Does anyone have an idea on how I can achieve this ?
I want to only return users from a specific company and not the full list.
Thanks
Jérôme

Ankur Bawiskar · ‎03-27-2025

@JérômeM

simply update the query in this property -> glide.sc.request_for.query

I updated it with query and it has only 1 user

Output: I am able to select only that user, so the filter got applied

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Rohit Singh · ‎03-27-2025

Hi @JérômeM ,

You can go to that variable and with the help of condition you can limit the number of users in your reference variable pointing to sys_user table.

Refer below snip:

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit

JérômeM · ‎03-27-2025

The problem is that I don't find that variable in my catalog item. It seems to be a default thing from all the items ... Do you know if it something more global to edit ?

Rohit Singh · ‎03-27-2025

Hi @JérômeM ,

May be there is a variable set and in that variable set Requested For variable is declared.

Please go to Maintain item and search for your Catalog item and then share screenshot.

You can also refer my first response where I have added snip.

If my response helped, please hit the Thumb Icon and accept the solution so that it benefits future readers.

Regards,
Rohit

JérômeM · ‎03-27-2025

This is not a variable I defined.
This is when clicking on submit that this popup appears.
I suspect it is something more global.
See attached :