Priority in live agent sessions
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2025 04:43 AM
I need to configure ServiceNow's virtual agents so that when a chat session is transferred to a queue, they are first in line waiting for an agent to become available. Today I have two queues configured with the same agents in them and when I transfer the session it goes to the last in the queue.
0 REPLIES 0