Email Notification was not triggered to users even after the event got processed

[Yougander patel]

hi,

Create Event record in flow designer is triggered, and processed but parm1 and parm2 users are unable to get notify.

Its showing state is Processed and along with the duration, but users are not getting any Notification.

[Ankur Bawiskar]

@Yougander patel 

things to check

1) if user is active has notification preference enabled

2) user is not locked out

[Yougander patel]

Yes, Enabled and User is Active

[Sandeep Rajput]

@Yougander patel This support article contains the possible reasons why an email notification is not triggering https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538135 Please check the same and see if any of the reason suggested in the article is applicable in your case.