Email template to be override with quick message

[Community Alums]

HI Team,

We have a blank email template with Logo ,when we select the Quick Message it should override the Blank email template.

Can someone tell how to achieve this?

[HemanthPedapnki · Accepted solution]

Hello Ankur,

To have quick message content replace all existing content in an email draft, set the 'glide.email_client.quick_message.insert' property to false.

This will override the existing email body with the selected Quick Message.

Hope that helps! 🙂

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification...