Email Template vs Email Notification vs Business Rule

[TALENAJ]

I'm trying to setup an email notification that will notify the Incident Technicians group that a new Incident has been submitted by an email sent to our support email address. 

What I would like the email body sent to technicians to contain:

Requested for: (person who sent the email)

Description: (text as it appears in the body of the email that the user sent to our support email address)

I understand "${short_description}" is a different variable, and I do not want the short description, I would like the body of the email to appear in the email notification.   I don't have the  $ variable name for the body of the email as it should appear in the notification sent to technicians. 

Also, the requested for line "${requested_for}" is appearing blank in the notification as well.

Below I have included screenshots that show what the user sent, what the technician received, what I would like to see, and the HTML I have configured.

Any time I try to look up how to get this set up correctly I get redirected to Email Template, Email Notification, or Business Rule. I'm not sure where this needs to be setup. 

Thank you in advance for any help you can provide me. 

[Kieran Anson · Accepted solution]

Easiest option is to select the "field actions" tab and set the description to email body text. 

But you can add to your script by using 

current.description = email.body_text

[Kieran Anson · Accepted solution]

It's really hard to remove signatures as they can appear in many formats, styles, and wording. 

You could try what's mentioned in the below article and tailor it to your needs. 

https://www.servicenow.com/community/servicenow-ai-platform-articles/remove-email-signatures-from-in... 

[TALENAJ]

Thank you Kieran, that also did the trick. You have been so helpful and I really appreciate you!

[Kieran Anson]

Glad I could help. If you could mark my answer as the solution, it'll close off this thread. Thanks!