Emergency Tier in business Application

[Arun91]

Hi,

Could anyone help me on this by providing the definition for Emergency Tier choices for Business Application

Definition Needed for :

1. Business Critical

2. Mission Critical

3. Non Critical

[Sandeep Rajput]

@Arun91 

When categorizing business applications in an emergency context, it's essential to differentiate between levels of criticality to prioritize response, resource allocation, and disaster recovery efforts. Here's how these tiers are typically defined:

1. Business Critical
Definition: Applications that are essential to the core operations of a business. If these applications fail or are unavailable, the business can continue to operate, but significant functions are impaired, potentially leading to operational inefficiencies, financial losses, or reputational damage.
Examples:
Enterprise Resource Planning (ERP) systems
Customer Relationship Management (CRM) software
Financial reporting systems
Impact of Downtime: Delays in operations, loss of productivity, and potential financial implications, but not an immediate halt to business operations.
2. Mission Critical
Definition: Applications that are vital to the survival of the business. The failure or unavailability of these applications would cause an immediate and potentially irreversible impact on the organization, including the possible cessation of operations.
Examples:
Transaction processing systems (e.g., for banking or e-commerce)
Supply chain management systems in manufacturing
Hospital information systems in healthcare
Impact of Downtime: Immediate and severe consequences, including complete operational shutdown, major financial losses, legal liabilities, and potentially life-threatening situations in industries like healthcare.
3. Non Critical
Definition: Applications that support the business but are not essential for day-to-day operations. If these applications fail, the business can continue to function with minimal disruption.
Examples:
Internal communication tools (e.g., non-essential email servers)
Marketing automation platforms
Employee training systems
Impact of Downtime: Minor inconveniences, with little to no impact on the immediate operation of the business.
These definitions help in establishing clear priorities during emergencies, ensuring that resources are directed towards maintaining or restoring the most critical functions first.

[Arun91]

Do we have any servicenow document related to this?

[Sandeep Rajput]

Nope, but this is the standard definition which applies on ServiceNow too.

[jim_pesce]

For your specific company contact your risk management team for guidance. Define each tier with quantitative underlying measures to avoid subjective scoring. For example, quantify each tier’s loss of sales or operating income in financial terms ($50M loss of sales), productivity impact, regulatory impact, reputation, etc