When Train a Classification PI Model, I got an error message "Configuration OR Network Error"

waleeddev00
Tera Contributor

Hello,

 

I am using PDI instance of ServiceNow with the Version of (Xanadu).

 

When I tried to Retrain Classification AI Model I got the following error "Configuration OR Network Error" and after about 10 minutes the error change to "Training request timed out".

 

I did some search and found that I need to  check System Property value for "glide.shared_service_scheduler.url" and I found it set to the correct value "https://sncmlscheduler.service-now.com/"

 

Also I use two entities to train and I an I am getting the same error for both, below are the cases

- Incident Table: I write a script to duplicate data which updating only the number to be more than 10,000 as recommended. and I am trying to use the basic scenario which is set value for Assign Group based on the Short Description

- My_Person Table: I create new table named My_Person and write script to fill it will large data more than 10,000. and I try to use AI to set the Gender from the FirstName.

What else I can check and how should I solve it.

 

Thank you,

Waleed Ibraheem

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