FCR - First Contact Resolution

[deepakn08]

Hello Everyone, 

I am looking to configure the FCR report but cannot get the desired report. 

I understand the reassignment count is supposed to be 0 and that's not something I am looking for, I am looking to run a report for the ServiceDesk team to understand the FCR. 

I have tried with Assignment group is the SD assignment group "and"

The reassignment count is 0 but still not able to get it. 

Any suggestions to fetch this report.

[Sujatha V M]

@deepakn08  By any chance, did you check out the below OOB Metric Definition?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752315

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.