How to hide a option under Contextual Search
Hi,How can I hide "CSM Configurable Workspace" for some users who have a specific role OR visible for a specific role users?
Forum Posts
Workspace Filter Button
Hi SNow Community,I'm having trouble with the "Apply" button on one of my dropdown filters in a Workspace area.For some reason, when the platform is in English the button turns to Arabic, and when the platform is in Arabic the button is changed to En...
If user don't have can contribute access but still he is able to see the KB while creating articles
when knowledge contributors can only see and select knowledge bases that they have "contribute" access to when they are updating a knowledge record (new or existing). They should not be able to select a knowledge base that they do not have "contribu...
Reporting calculations
Hello,I am working on a scheduled script execution to determine the variance from last week's forecasted revenue, and actual revenue for the same period. I am attempting to populate a single score report with a percentage in a custom field (u_varianc...
Seeking guidance for the removal of inactive user
I’m seeking guidance in setting up a solution to manage inactive users based on the following conditions: Here are the conditions for removing inactive user through flow Designer and I have attached what i have implemented for this. Conditions for re...
How to autopopulate
how to autopopulate the user values in the form when the form is loading by using display business rule in servicenow?
The variable type is reference. How can I make the variable support multiple selections?
there is a variable in a catalog item, the variable's type is reference,Type Specifications: Reference: Application [cmdb_ci_service_calculated]but this is one application that can be selectedHow can i make the variable(Application) support multip...
Run the flow by sending catalog items from the order guide
I have set up three catalog items in the ordering guide.To create a record from a catalog item, I create a flow and specify the corresponding flow for the catalog item.However, when I send the order guide, only the flow of the last catalog item moves...
Has anyone created a custom integration with Virtual Agent using the CCCIF utility?
Currently scoping some work requiring an integration between ServiceNow's Virtual Agent and a third party chat application using the ServiceNow CCCIF integration utility. The third party chat app will be the primary interface for users but all respon...
ITSM - Display Incident Status Bar as in Change Management
Hi Team, Is there a way to display a status bar like in change management? BR
"Propose Major Incident" should not be available on P3/P4 incidents in service operations workspace
"Propose Major Incident" should not be available on P3/P4 incidents in service operations workspace "Propose Major Incident" is now available for P1, P2, P3 & P4 but we should hide for P3&P4 , how can i archive this Thanks in advance
How to find out Basic Auth user's audit (login, logout, IP)
Hello all,is there any option to view list of users who are enabled for basic auth (interactive login). Trying to find list of users are connecting using Basic authentication with details like login, logout, IP, activity. Also is there any option to ...
Flow should be created for each OrderGuide or Catalog item now ?
I'm planning to use OrderGuide to provide multiple catalog items in succession to a user. Q1. A flow is associated with 1 catalog item , is this correct? Q2.Should I use "cascading variables" to pass data between catalog items? Or should I get the ...
How to use a couple of channels with type chat
Hello everyone!I've created two chat-type channels to segregate logic for different environments with distinct conditions. However, when I attempt to connect an agent from different virtual agents, only one channel is functioning.Separately, they al...
Getting blank page when installing MS Teams
When trying to install MS teams in Messaging Integration app, I am getting redirecting to blank page of chrome. Please let me know how to fix this
