Hello everyone, can anyone please help me why i am receiving this error while opening the Flow Context i.e., The action details for this flow have been removed according to the report retention policy. Regards,Mahesh
Which of the following is supported by UI16?Blackberry browserTable browsersLaptop browserDesktop interfaces
We have several different behaviors on our different environments.In most, the Retire button shows up on a knowledge article in the Draft workflow.In one, the button only display for articles in the "Published" Workflow.I have not found ServiceNow do...
Hello everyone, I have several catalogs available to external users. We use user criteria that we place in the "Available For" related list.I know that ServiceNow natively places the "External SNC" user Criteria in the "Not Available For" related lis...
The requirement is that for particular catalog items, the delegates should not receive approval notifications and they should not be able to approve the request in any way. One way to achieve this is to modify the OOB ACLs and notifications.My Questi...
Having an issue while configuring IAR Hr Alert level: critical.Your Auto-Resolution intents aren't accessible for topic mapping. Check that the prediction server is set up. How can we tackle this
I have a catalog item: The location field comes from "cmn_location". What would the on modify client script look like to populate the shipping address field by concatenating the street, city, state, and zip / postal code from the associated location...
Is there a way to create a demand record from a catalog item's variables in flow designer? Thanks.
Hello everyone,I am facing an issue where ITIL users are not receiving notifications in the "Show Notifications" (Bell Icon) when a Problem record is assigned to them. Thanks in advance!
There is a group variable in Catalog form,If requested for is group manager of the selected group then the RITM should auto approve else it should go to requested for manager
When viewing an incident in the Service Operations workspace, you can select agent assist and attach a KB article once this is selected you are prompted with the attach article modal. I am trying to find out where this is configured as I am wanting t...
I was recently working with a Vancouver instance, both in my company's sandbox and in a personal development instance so I could confirm out of the box functionality vs any customization or configuration that may be in place. In both cases, I was te...
How to prevent standard change creation when assignment group is inactive.
We have a Domain separated environment in ServiceNow instance, where we have to setup Live Agent, we have chat support groups for each company, when an end user of a specific company initiates a chat, it should redirect only to his companies chat sup...