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Contexual action in VA

Hi,VA  will perform actions like end chat / connect with live agent based on user commands inbetween any topic conversations. The commands/ specified keywords were described in  Contextual Actions [sys_cs_contextual_action] table. My question here is...

Ragavi by Tera Contributor
  • 309 Views
  • 1 replies
  • 0 helpfuls

Email SNOW report to users in email field

Hi Team, I have a SNOW report which needs to be emailed to specific users based on the email listed in the email field of the report. Can someone guide me on to get it done ? Venkat.

VenkatU by Tera Contributor
  • 477 Views
  • 2 replies
  • 0 helpfuls

Resolved! SeerviceNow to Integrate custom Portal (bespoke)

I am in the need to integrate ServiceNow with customer's existing system to create SR, meaning bespoke portal (custom application/homegrown) will act as front end for creating service request and ServiceNow will create the request and all approvals a...

Mansor2 by Tera Contributor
  • 313 Views
  • 1 replies
  • 0 helpfuls

Approval Task for User/Requester

Hello Community,I have a Catalog Item where an internal employee can request something in the portal. During the process there will be a step where that User will receive a document for review. After that the User needs to APPROVE that document. How ...

lhoang by Tera Contributor
  • 281 Views
  • 1 replies
  • 1 helpfuls