Hi All,I have a 24x7 Helpdesk but other teams are 9-5. We have many escalations off hours, moving tickets from Helpdesk to the group but these don't need to be addressed same day. However we often have urgent off-hour escalations to the person on c...
what are the serviceNow important and popular modules, with which I can get into IT.
Even for a reply with existing email with watermark can we create a new ticket in servicenow. Is it possible to create a new record with a Reply having watermark. Thanks,Shashank Sharma
I have two ServiceNow instance , primary and secondary In primary the agents will be available to chat & in secondary end user use virtual agent for queries or to chat with live agents of primary instance. has anyone done this or provide way how i ca...
I have a dynamic filter screenshot below :which calls the SI : TSDynamicFilter.Script : var TSDynamicFilter = Class.create();TSDynamicFilter.prototype = Object.extendsObject(AbstractAjaxProcessor, {getMyManagedTS: function() { var my_managed_t...
how to send email notifications every 3 days if the request is not approved by the approver.
we want to show the my asset records depends on relevant assignment group users in workspace , any idea how to achieve this?
I have a form that generates variables on the form via record producer. The variables have the same names and values as the fields I am looking to populate the value of the field the same as the variable Scenario: user fills out variables saves form...
Hi, I am trying to create an email notification to be sent to the Assigned to of a SCTASK when an end user/opened by adds a new comment through the service portal. The issue we are facing is when a user adds a comment to the ticket (RITM) in the por...
When downloading the data for the 'Deflection Count' metric in the Virtual Agent dashboard, we are observing that the 'content_id' field is not available for non-admins. Is there a specific role (that's not admin) that can provide access to this data...
Hi everyone, I've got a problem... I have 2 bots configured. 1 for Incidents and other for HR Cases.When the user opens a conversation with IT bot (Incidents) if he had a conversation open with the HR bot (HR Cases) the HR bot would close his convers...
Hi Team, I need to add the change request field just above the work notes in the Filter Activity in SOW view for incident. How to achieve it. Regards,Abhilasha G T
I have a requirement to give icon in between a text prompt in virtual agent bot response.eg:- This is a tick mark <tick icon> which we need to use.and for achieving this,I have uploaded the image to db_image table and the generated image URL is taken...
var trimmedValue = (inputs.u_flow_variable || '').trim(); Guys please help I have list collector in my catalog I used the value to pass into custom variable in flow and if i directly pass the value outside the loop without scipt it is working I trie...
Hi, I have a requirement that in incident table if both Assigned to and caller is same user , the user name will reflect 2 times in the email body but now I need to restict that in the email body. If both the users are same, the user name should disp...
