Filter icon not visible for a table for a certain user in the list view
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08-22-2025 03:44 AM
Filter option not visible for a table for a certain user and the user is having only sc_internal role , can someone please explain what are the other roles that helps the user to see this filter icon in the list view of the table.
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08-22-2025 04:16 AM
Hi @JaishreeR,
can you please provide a screenshot?
As per my understanding, the filter icon is OOTB and shall be available for all the users without any difference (of course as long as they have access to particular table)
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08-22-2025 05:06 AM
@JaishreeR but it seems it was my ignorance, check this: Create role filter criteria
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08-22-2025 05:31 AM
Hello @JaishreeR ,
Please verify if the User has both snc_internal and snc_external roles which is not a correct configuration, refer the https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831592
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Regards,
Shruti
