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02-28-2024 11:34 AM - edited 02-28-2024 11:35 AM
Hello!
I am working on a simple practice assignment and the requirement is
1. Should move for approval to the requester manager mentioned in the form
a. If approved by the manager the one task has been attached for fulfillment and it should be assigned to any assignment grp
b. If rejected, the item or request is closed rejected.
catalog item is "Asset Procurement" under the hardware category
Triggered as "Service Catalog"
Action as "Get Variables from "Asset Procurement".
Want to know what should be the Flow logic with "condition label" and "condition" according the above requirement.
Thanks
Solved! Go to Solution.

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02-28-2024 07:16 PM
Hi @suneel226
Can you check for that record, if the manager to whom this approval should be sent to is active?
Instead of a test run, you can also try to create a new ticket and validate.
Aman Kumar
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02-28-2024 06:59 PM
So are you saying that the approval record's state is set to 'Skipped' automatically?
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02-28-2024 07:29 PM
I am not sure. But it throws me an error as shown in the screenshot

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02-28-2024 07:16 PM
Hi @suneel226
Can you check for that record, if the manager to whom this approval should be sent to is active?
Instead of a test run, you can also try to create a new ticket and validate.
Aman Kumar
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02-28-2024 07:44 PM

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02-28-2024 08:24 PM
Can you share the correct screenshot, I think you have shared ask for approval one.
Aman Kumar