Flow Designer Group Approval Skipping in Test but not Dev

[osborcon]

I moved an update set from dev to test after successfully building and testing a approval flow in flow designer. I then tested in our test instance and it does not work.

The same groups are in both environments. The users within the groups have the same attributes in each environment. Approval state gets set to skipped when in the testing instance but not in the dev instance.

[Sujatha V M · Accepted solution]

@osborcon 

- Please check if the Group sys ids are same in the QA/Test instance. 

- Check if the User records are active. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1580331

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.