Hello all, I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form when I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident ...
Hello Team, If anybody is using virtual agent or has it in PDI also, can you please go to - "db_audio" table and share me the audio file named "sn_va_web_client_alert" mp3 or ogg file I think the old file is mistakenly lost or misplaced. And now irr...
I have 2 fields on a catalog item: corporate_security_categorycorporate_security_subcategory The subcategory is dependent on category. I am not able to get the dependent values to work. I am using an advanced reference qualifier with the following: j...
Hi,Good day!!We are planning to integrate our ServiceNow instance with a third-party vendor's ServiceNow instance. As part of this setup, we have created a user account and an OAuth profile. However, we would like to restrict access so that the third...
Has anyone noticed that the display value of a dot-walked "Tag" in Classic Agent Workspace and Configurable Workspace is not showing properly, but it is shown correctly in the Native UI? I was able to replicate the issue in my OOB instance as well. I...
Hi all....I am trying to add CIs to CMDB groups per site location for the multiple operating sites my organization has. We have over 1.8 million CIs and obviously not ALL of them are devices/hardware, but a very large chunk are. Is there an easier wa...
I have written a client script to populate the location is REQ form the location is getting populated in form view but the location is not getting populated in List view. How can this be fixed.
HI, I have created on change client script to hide particular field based on choice value like if i select 1 then 1 filed need to display if 2 then other two filed need to display like that refer the code .and i have checked task view and catalog vie...
Client Script Code - function onLoad() { // Initialize GlideAjax with the 'callerUtilsAjax' processor var ga = new GlideAjax("callerUtilsAjax"); ga.addParam("sysparm_name", 'getName'); ga.addParam("sysparm_caller", 'Prithvi Ramesh'); ...
Hi,While checking test connection on Microsoft Defender for End Point Service Graph Connector u, we are getting below error. 1. Error:Unable to make a connection to Defender API call. Please check your credential configuration. Check system log for ...
Hi All, I'm configuring a custom greeting for a Retail customer that wants to shows different setup topics based on their user's location type (Store/Corporate/Warehouse). I'm trying to use the Advanced Condition mode and I have written the following...
Hi Team , Need to show only Assignment Group whom I am part of for the Story Table.We have a Assignment Group (inherited from Task) , if logged in user is from Group1 with 3 Group Member , He/She can only change for his group and not to other group....
" Enter an account or consumer in customer order " error while selecting a product offering from the service portal. I am currently building a portal for SOM i.e. sales and order management for telecoms and needed to display the product catalog for u...
hi would anyone be prepared to share the recommended approach to restricting article updates to authors or those with the knowledge manager role? As I understand it this isnt provided out of the box. Thanks!
