Flow Designer - RITM closure wait for all tasks to close, not just flow generated ones.
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‎01-30-2024 12:11 PM
Situation: Catalog Item to request general work from our IT department that is not covered under other catalog items. This generates a RITM & SCTASK assigned to our Intake team to review. The Intake team will determine if the work is a demand that needs to go to our project teams or operational that can be worked immediately by an assignment group - or several groups, depending on need. They have the need to manually create SCTASKS to assign out to various groups and then can close their task and move to other work. The issue is that once they close their task, the RITM closes - even with other open tasks attached.
How do I add a step in Flow Designer to look for all open tasks related to the RITM before moving to the last step of the flow that sets the state of the RITM to closed complete? I added a Look Up Record step in my flow, but don't know what to do after that.
I'm a newbie - so simple instructions are greatly appreciated!
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‎02-08-2024 04:54 AM
Duplicate question to this: https://www.servicenow.com/community/itsm-forum/flow-designer-ritm-closure-wait-for-all-tasks-to-clo...
