Hi, I need to edit the "can read" field for a large number of knowledge articles. I have read in several messages here that this is not an OOTB functionality and a script is needed. Since I am not an IT developer and I cannot create scripts, is there...
Hello, In SOW, on the incident form there is the collaborate tab I want the same thing for the problem form and if it is possible for SOW and CSM/FSM workspace. Any ideas? Thank you,Elena
I have a requirement to configure risk assessment for change.I have enable risk assessment plugins (Plugin id: com.snc.change_management.risk_assessment)what I need to do to configure it, I have some questionnaire to replace.which are the scripts use...
Hello Community,we use several application-specific knowledge bases.When a knowledge base tile is selected in the knowledge portal, the filter is automatically set to that knowledge base, and only content from that knowledge base is displayed.However...
Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...
I want to hide the specific issue category option from the virtual agent chat. Can you please anyone suggest how to remove or hide the specific issue category form the chat options?
I have 3 attachment variables in order guide, i wrote a below business rule to map those attachments to the RITM, but it is copying only one attachments other 2 are not. (function executeRule(current, previous /*null when async*/) {var gr = new Glide...
Does anyone know if there is a way to control the fields on the form that gets opened if Update Selected or Update All is being used?
Hi,I have an table which contains fields type = Duration. I created data visualizations related to this field inside the table and I noticed the data seems to be incorrect. Here are the attachments My data visualization only have these configurations...
Subject: Catalog Task not created when workflow runs (after upgrade to Zurich) Hello, We have an issue with a catalog item workflow after upgrading our instance to Zurich. Problem When the Request Item (RITM) workflow runs: The workflow starts correc...
We dont need to use the UI core anymore to display any incident or RITM, please help
I have a code for 3 strike policy, is there any way around or optimization for it?var MANILA_TZ = 'Asia/Manila';var SCHED_ID = '06d3639edb34e510ee8fdf0bd396199e';var dc = new DurationCalculator();dc.setSchedule(SCHED_ID, MANILA_TZ); // Cache for Cata...
Hello Experts, Here in below image there is No option to return to initial option to All Topics,is it achivable to see All Topics option insted of directly exiting the chat?if yes please help with suggetions or hints or ideas.. Thanks in advance.
Hi All, We have received a requirement to receive for Offboarding immediate termination an email noification should be triggered to MS teams channel/Chat from ServiceNow.To achieve this we are following this ServiceNow document: Install the Now Actio...
Hallo ServiceNow Community In a scenario where Company X enters the hardware asset (server) lifecycle at the 'Deploy' phase (specifically 'In Test' or 'In Transit'), and does not handle product model creation or hardware asset purchasing/inventory m...
