What are the roles that come with ITSM standard?
Hello ServiceNow Community, I'm trying to figure out what roles come with ITSM standard (not pro or enterprise). Anyone have a simple way to figure this out? Thanks
Forum Posts
Compare data between import set table and target table
Hi All, I'm using a post execute script in Scheduled Data import, to delete the records in the target table. The DL's are synced from AD to ServiceNow via LDAP sync everyday. As part of delta sync I've to delete the DL's in the ServiceNow custom tab...
fix: Change Task Status modifcation
Make the change task status pending until the change is approved and then move to open once all approvals are completed.Additionally, when a change is closed incomplete, make the change tasks cancelled. when Ctask is created, set state = pendingwhen...
create incident and request from the same catalog form
Hi Team,We have a requirement to streamline the process of ticket creation. The business would like to avoid maintaining multiple forms and instead use a single catalog item/form. Based on the selected "Type of Issue", the system should automatically...
Resolved! In ITSM Implementer simulator, i accidentally deleted the category field, help!!
In ITSM Implementer simulator, i accidentally deleted the category field in an attempt to disable the 'Inquiry/Help' choice in the choice list.How do i get it back and do the lab without releasing my instance?
Wifi keyword is not searching KB article related to "Wifi" in Virtual agent
I have a KB article with the short description "Instructions for Resolving WiFi Connectivity Issues." But when I type WiFi in the chatbot, it says, "I’m sorry, but I didn’t understand your request." Can anybody help me understand where to add the ke...
Need to group by User name in the multi level pivot table
I am trying to create two different reports on a custom tableReport 1 : Report Type : Bar graph I'm trying to create a bar graph report on a custom table which should be grouped by application field. In this report, I want to get only one record fo...
priority state and etc fields values are not included in the incident XML
I exported the incident xml, and found the priority , state, impact and etc values are missing only the id is present.<impact>3</impact><incident_state>1</incident_state><state>2</state>i need to value to be present in the exported xml as mentioned b...
UI action
Hello all, I have created a Cancel UI action button on the form, i) this button should be visible only when all the related tasks of that particular record are closed, if any one task record is in open state then the button should not be visible...
voucher issue CSA
Hi i have completed my CSA training but not receive the voucher yet and could'nt claim the voucher pls help me on this! THANKS AND REGRADS!Sravani siripurapu
We’re Hiring: ServiceNow Specialist | Sydney, Australia 🇦🇺
We are seeking experienced ServiceNow professionals to join our team in Sydney. This is an exciting opportunity to work on cutting-edge implementations and contribute to a growing ServiceNow ecosystem.Position Details:Role: ServiceNow SpecialistLocat...
cmdb_model has 30 millions records but I cannot find what is adding 80k records daily.
In my company, the cmdb_model table receives about 80,000 new records daily, but I cannot determine what process is inserting these records. What is the best way to trace this?
Type-to-Search reference variable in Record Producer
Hi colleagues,my client team ask us support on limiting the visibility of user table list on 'Requested for' variable. Actually if you open the variable, it will automatically show list with all users, they are asking a type-to-search with a minimum ...
Filter icon not visible for a table for a certain user in the list view
Filter option not visible for a table for a certain user and the user is having only sc_internal role , can someone please explain what are the other roles that helps the user to see this filter icon in the list view of the table.
How to hide 'create new normal change request' interceptor link for a particular DOMAIN
How to hide 'create new normal change request' interceptor link for a particular DOMAIN? We have tried creating a ui policy to hide but we are not getting option to select domain field to set the condition,and also is there any way to create a role w...
