I want to know where i can find the "Reason" variable , located on the cancel change request pop up
I want to know where i can find the "Reason" variable , located on the cancel change request pop up.
Forum Posts
Issues with Virtual Agent sys_ui_message records in Update Sets: "Found a local update that is newer
Hi everyone,I'm working on a Virtual Agent topic update and I'm facing some issues during the Update Set preview in my test instance.The scenario:I've updated some links within the VA Designer and published the topic. In my Update Set "Customer Updat...
Resolved! can we use 'ui_style' on platform-analytics-workspace dashboards?
I was not able to configure UI_style on platform-analytics the old configuration are not working on platform-analytics, Does platform analytic support UI_styles ?
How can we replace "Minimize chat window" with "End conversation" option in Virtual Aget.
Hi there, I wanted to replace "Minimize chat window" with "End conversation" option in VA but I am not sure what needs to be done as I can't see any OOTB way to achieve this I was able to modify minimize chat icon with CSS but backend behavior shou...
ITSM- Service Operations Workspace(SOW)
Hello, Duplicated the list page in Service Operations workspace(SOW) and added my custom app details along with OOB lists captured in a update set. but i am unable to migrate the update sets to another environment. It says like "You can now publish c...
Resolved! Change work notes color in the Activity formatter in the Workspace
Hello ! I am trying to change the color of the work notes from yellow to green in the Workspace. I am aware of the system properties :glide.ui.activity.style.work_notesglide.ui.activity_stream.style.work_notes I tried to update them to LightBlue. The...
Customizing Word Translations in Dynamic Translation for ServiceNow Emails (Microsoft Translation)
Hello Community, We have configured Dynamic Translation for ServiceNow email notifications using Microsoft Translation Services, so that emails are automatically translated into the user’s preferred language. However, we are facing an issue where som...
Restrict Data Import to Group-Specific Records in Hardware table
Hello everyone, We have a requirement to allow users to import data into the Hardware table (alm_hardware), with access restricted by a custom reference field u_managed_by_group (reference → sys_user_group). We have four distinct groups. Users shoul...
Snowflake to Servicenow Integration to pull details from Snowflake
Hi Team, I need to pull data from snowflake into servicenow. Can somebody share the related documents for this integration RegardsRak**bleep**h
Resolved! Looking for Catalog Item Requirements‑Gathering Template
Hi everyone,I hope you're doing well!I’m currently working on gathering requirements for new catalog items and was wondering if anyone has a catalog item requirements‑gathering template they’d be willing to share.If you have a template or example you...
Resolved! servicenow reference field empty in list view but showing on record
I have a custom created table u_cmdb_ci_api_partner which is a child of cmdb_ci table . And a 'u_partner_name' field referencing core_company table . Also there is before insert & update BR to populate partner app name from partner name field . BR (...
Flexible change the display name value of a reference field
I have an reference field "A" on my custom table which is used on both tables: incident and user=> What I want is to show different display name when users access to table incident and user like it will be showing display reference value = "Hello" in...
Dynamic translation Issue For Agent Chat
We are facing an issue in dynamic translation for Virtual Agent in Agent Chat. We have configured everything like plugins Dynamic Translation For Agent Chat etc. and enabled in Conversational Interface for Agent Chat and Virtual Agent Both. There are...
how service use multi tenant and multi intance both?
Hi everyone, explain this confusion question.
Resolved! Syncing SCTask Description Back to RITM – Field Showing Empty/Read-Only
My RITM field is showing empty and read-only, but the SCTask description is populated from Flow Designer. How can I sync values back to the RITM?