Forum Posts
issue in applying multiple filters in servicenow Platform analytics dashboard
Hi Team,I have created platform analytics dashboard with indicators (formula& automate).I have issue to apply multiple filters. for example in this case I have created group.parent, Date (created date), & Account, Ticket type filters. When open indi...
Enhance Chat Experience – Unable to Scroll in Virtual Agent Window After Zooming Beyond 100%
Hi All, We are encountering a user experience issue with the Virtual Agent in our ServiceNow instance. When a user zooms in the browser view to more than 100% (e.g., 110%) and expands the Virtual Agent chatbot, any response that is long and exceeds t...
How can I adjust the fields in the Change request template form?
Hello all, I want to hide specific fields from the change template form for the Normal and Emergency changes so that users cannot select their values.How can I do? Thanks.
Azure AD Password Reset Spoke
HelloWe have the spoke configured and everything seems to work except the option for Password ResetI can query accounts, I can get the last time the password was set, I can pull all the user data, but when I try and reset a password I get the error -...
Virtual agent did not understand user's request, asked same questions again and again
Virtual agent is asking the question "what's your issue or request?" and saying "I am sorry I didn't understand your request" again and again even after user has clearly mentioned the issue, and after 4 5 times asking the same then it directed the ch...
Event creation is delayed (minutes to hours) or fails
Hi every one I'm running gs.eventQueue to create events, but I'm experiencing issues with event creation delays (several minutes to several hours) or failures.I'm prioritizing problematic events by placing them in a dedicated queue, but I'm still get...
How to cancel a Flow in "Waiting" State?
I have a custom record with a state field. When the field switches to "on hold", it triggers a flow with a timer. If the state switches to something other than "on hold", I want to cancel the flow before the timer ends. I created a business rule to ...
Resolved! record producer unable to update selected category and subcategory on custom request table
I have two custom tables (category_table and subcategory_table), the mapping works fine on the form. But when submitting no category or subcategory gets updated.My variables are:categorysubcategoryI tried to use the following script inside the recor...
Hint option for choice value of a field on workspace.
Hello Everyone,Hope everything is fine. I would like to have some inputs on something I'm working. I'm working on workspace where i want to have hint to popup on choice values of a field when ever i hover on it. I will be attaching a screenshot for r...
how to encrypt fields
Hi I need to encrypt user last name(example), in user table, only admins should see actual value, how can i implement this.
list of tickets assigned by Individual to a particular group
Hi All, Please help me to identify, List of tickets assigned by user1, user2, user3 to a group1.i tried metric_instance report with below filters. But is not giving actuals. Even I tried sys_history_line table with below filters. It is also not acc...
Creating Playbook with data imported
Is there a way to import data from Excel OR use an existing data from a table and create Playbook stages and activities without Now Assist?
How to create and embed a dms_document template to capture digital signature or a drawn signature?
The business requirement is to capture a drawn signature or a digital signature once a device is handed over to the IT Team. How to create and embed a dms_document template to capture digital signature or a drawn signature in the sc_task table? So fa...
What can you do with Knowledge Graph?
The Knowledge Graph setup is complete, but it's unclear what you can do. . . The setup did the following:①[Value] in [sn_vad_genai.knowledge_graph.enabled]Change to [false]⇒[true]https://XXX.service-now.com/now/nav/ui/classic/params/target/sys_proper...
