I have created a Bot Profile in ServiceNow and uploaded a custom image. However, the Virtual Agent still displays the default branding image instead of the uploaded picture. I have tried refreshing the instance and clearing the cache, but the issue p...
How do we hide this change scores from Change Tiles in ServiceNow I tried implementing the solution from https://www.servicenow.com/community/itsm-forum/modify-the-tiles-in-the-change-model-interceptor/m-p/2603535 Commented the mentioned lines from...
Currently when a resolver clicks on Reply/Reply All from activity log, the send option is greyed out and no user details are displayed in the To. but some condition it is working and some condition it is not working when i click on reply/reply All.
Hi everyone,I’m facing an issue in Flow Designer where my flow will create a task and check for a condition where state is shipped. If state is shipped it should update the assignment group / assigned to fields. But its not working.What I have:Flow t...
Hi All,I am trying to hide a column in a related list using client script under condition in ServiceNowI tried using methods like : g_form.hideRelatedList(): - this is only used to hide whole related list but i want to hide only one column in related...
how to configure only HR knowledge base articles should be visible for intake forms but i am unable to edit the resource configuration Search Resource Context Properties
We have configured Virtual Agent for CSM and copied Out of the box conversations like create case and update case, however when we are testing it with non-admin user but has roles that can create cases the virtual agent is not processing the creation...
We need a service catalog specific to our Consulting practice to request items related to their Marketing, Sales, and Workshop needs.1. Create a new service catalog named Consulting Practice.2. Add three categories: - Marketing - Sales - Worksh...
Hi,I have activated now assist in virtual agent . Now in now assist virtual agent i want actions tab to come similar to the virtual agents . And also i want to change the support number or give more options other live agent over there . I want like a...
HI Team .Can someone help me with SLA creation for the below requirement,P1 ticket (4 hour SLA): Case 1:SLA will start from ticket created time and preferred schedule by customer is within 4 hour, and the arrival time is within 4 hour.Example: ticket...
I'm working in a custom workspace for an App Engine app on Zurich. From either a custom page or record page, I'd like to open a record in a new tab, and close the current tab. Reading suggests that there are two global objects g_navigation and g_aw t...
I have requirement to create a single record producer which should display the set of variables based on logged in user group. For users who are part of Group A, then this record producer should display few variables and if users not part of group A...
Even though I have set Synonyms, Stop Words, and Typo Handling to public status, I cannot publish my Search Profile.Looking inside the dictionary above, the vocabulary remained in NEW status even though it was in public status.Could this be the cause...
How can I move the help text below? I changed the catalog builder and this setting applies to all help texts; now all the text is to the side. I need to adjust it and move the text to the bottom.
