I need to implement a POC using incidents for Advanced work assignment using Agent schedule without Agent workspace.Is that possible OOB without any customization. Customer doesn't want to use the agent workspace and set their availability; they wan...
I want to know where is set to trigger approval in this order guidethis order guide automatically trigger approval, where is this set ? how can I modify it ?for personal training and learning
Hello All,Hope all are doing good !!ACLs (Security rules) should not have GlideRecord/GlideAggregate in scriptWe have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or is...
Hi All, I have used form header component in workspace in that component used label value component. I want to modify the font-size and font-weight in both component. Could you please let me know how can I change the CSS. I tried by adding below CSS,...
Hi All,I am working on a Service Catalog Item where I have an attachment type variable. My requirement is:User uploads a .txt file through the attachment fieldOn file upload (onChange client script), I need to:Read the file contentParse the dataPopul...
I have a requirement where i need to get data from incident table and send the data in excel to mail.using Mail script I'm getting that data in Tabular format, But need it in excel and attach it to mail.
Please help me about the query
In my project, they wanted to implement Advanced work assignment (AWA) for IT Requests and incidents, so they asked me to explore on it, and I need to provide a quick demo on that to the team. I need some hands on for Skill based and last assigned ro...
I am wanting to remove the Strategy and Data Reporting (SDR) from the highlighted field. When I right click assignment group to remove SDR, it does not appear there. How do I troubleshoot and remove the desired option?
Hi All, I need your help in configuring an auto-generated message by Virtual agent (Eg. Please wait while we connect you to live agent) that will be sent to user if the user has to wait for more than 2 minutes to connect with a live agent. Thanks
1)How to delay the CSAT survey email for 2 hours from the time of incident resolution2)If the survey is not filled, then a follow-up notification should be sent to the caller after 5 days from the time of incident resolution. I have tried this requir...
Hi Currently I am configuring now Agent mobile app for our Dev instance, as part of configuration I am working on the Re assign button/screen.I have configured Function, function instance, action item and parameter screen similar to Incident which is...
Could you please suggest how to achieve the below requirement: How to show outage in the related list on incident if only CI have outages entries .
When implementing Now Assist AI search, on the portal, I would like the Virtual Agent to "pop" up rather than be redirected to the Search landing page. I am unable to see any configuration around this or how to make it happen. Can anyone advise?
The agent workspace list view filter search is not working properly when using the German language, but it works fine in the English version. For example, if the HR service name is:English: Monthly LearningsGerman: Monatliche ErkenntnisseWhen searchi...
