ServiceNow is integrated with "SonatypeAppVRApplicationsIntegration" module, and it is an outbound integration,REST call is used here,In the system, Rest call is running for 1 hr,In Vulnerability Integration Runs related list, The difference between ...
Consider a scenario, where a user is interacting with the virtual agent and decides to leave the conversation by typing in either "Exit" OR "Quit" OR "Stop" OR "Close". Is there a way to exit from the current topic block when these messages are typed...
Just like we have close codes, do we also have failed change reason codes in ServiceNow?
What are all the changes that are not allowed to be included in the update set record?
I'm excited to share that I recently passed the ServiceNow CIS-ITSM exam! Earning this certification validates my knowledge of implementing and configuring ServiceNow's IT service management (ITSM) platform.The road to certification wasn't easy. The ...
I'm trying to remove the following roles from the kb_category.create ACL but I'm not able to. sn_customerservice.requestersn_esm_userI've elevated my permission to security_admin and still unable to delete. I noticed that the 2 roles are in the Custo...
Hi all,We recently moved from Salesforce to ServiceNow CSM (Yokohama) and I'm rebuilding our KPI dashboard. An important KPI for us is SLA attainment in % over time (I attached a screen view of what that looked like in Salesforce).However, in Service...
We have to integrate Okta with ServiceNow. What feature we can use to auto populate users and Groups from Okta to ServiceNow. Or does user gets auto populate in ServiceNow without any human intervention?
Hi All, Please help to understand why I am unable to get description on incident from inbound email.Not sure what is happening but if I select Description - Trigger - inbound email -email record - Body textit's creates incident but with empty descrip...
Hello AllI'm trying to send notifications after a creation of a problem. I want to change style of State and Priority according to values but i don't have clue for realizing it.I need help.Thanks.
Hi Community, I want the RITM should get close only once all the catalog tasks are closed. I have written the business rule for this after update with the condition as state is closed complete. But it's not working as per requirement. Can anyone ple...
Hi Everyone, Im working on Integrating Servicenow into Webex Bot. I have added the OOB servicenow bot from webex applications and I have done the admin setup and connection was made. Able to get the notifications. But, Im getting direct notification...
Hello Developers,I'd like to customize the Success Dashboard by adding a new metric titled ‘Self-Solved using AI’, positioned below the existing ‘Self-Solved using Virtual Agent’ section.At this point, I'm not sure where these metrics are being sourc...
Invest in Your Future: Cisco 300-515 Exam Guide to Career Growth and SuccessGetting certified isn't enough in today's changing professional environment; you also need Cisco 300-515 exam certificate to show that you're committed to lifelong learning a...
