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01-10-2025 06:02 AM
Hello Community,
As im fresher in servicenow technology and i have CSA certification also but as my drawback i don't no how to prepare for interview like servicenow admin or developer.
if anyone know the roadmap please help me.
Thank you
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01-10-2025 07:30 AM
@vaibhav1998 Merely certification will not lend you a job, you can prepare for interview by going through the sites like https://mindmajix.com/servicenow-admin-interview-questions . However, it is not guaranteed that the same questions would be asked during the interview. I recommend you to request for a PDI instance at https://developer.servicenow.com/dev.do and practice ServiceNow concepts on it. This way you will be able to understand how things work on the instance and clear the system admin interview easily.
Hope this helps.
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01-10-2025 01:19 PM
Hi @vaibhav1998
To prepare for an admin or developer interview:
- Understand the Role: Admins focus on platform maintenance, user management, ITSM modules, dashboards, and notifications. Developers focus on scripting, integrations, custom apps, and advanced configurations.
- Learn Key Areas: Admin: ITSM modules, Service Catalog, workflows, user management, dashboards, and notifications. Developer: Business rules, client scripts, GlideRecord, integrations, and Service Portal customization.
- Hands-On Practice: Use a personal developer instance to build catalog items, workflows, or customizations.
- Prepare for Questions: Focus on technical, scenario-based, and behavioral questions.
- Resources: Use ServiceNow Docs, community forums, and YouTube tutorials.
- Mock Interviews: Practice with a mentor or peer to boost confidence.
Regards,
Mimi Edet
LinkedIn: https://www.linkedin.com/in/edet-promise/
=========================================================
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

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01-10-2025 07:30 AM
@vaibhav1998 Merely certification will not lend you a job, you can prepare for interview by going through the sites like https://mindmajix.com/servicenow-admin-interview-questions . However, it is not guaranteed that the same questions would be asked during the interview. I recommend you to request for a PDI instance at https://developer.servicenow.com/dev.do and practice ServiceNow concepts on it. This way you will be able to understand how things work on the instance and clear the system admin interview easily.
Hope this helps.
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01-11-2025 03:08 AM
@Sandeep Rajput Thank you for your such valuable guide and path that can help me for interview.

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01-11-2025 06:22 PM
@vaibhav1998 Best luck for your interview. Feel free to reach out if you need any help or guidance on any ServiceNow related topic.
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01-10-2025 01:19 PM
Hi @vaibhav1998
To prepare for an admin or developer interview:
- Understand the Role: Admins focus on platform maintenance, user management, ITSM modules, dashboards, and notifications. Developers focus on scripting, integrations, custom apps, and advanced configurations.
- Learn Key Areas: Admin: ITSM modules, Service Catalog, workflows, user management, dashboards, and notifications. Developer: Business rules, client scripts, GlideRecord, integrations, and Service Portal customization.
- Hands-On Practice: Use a personal developer instance to build catalog items, workflows, or customizations.
- Prepare for Questions: Focus on technical, scenario-based, and behavioral questions.
- Resources: Use ServiceNow Docs, community forums, and YouTube tutorials.
- Mock Interviews: Practice with a mentor or peer to boost confidence.
Regards,
Mimi Edet
LinkedIn: https://www.linkedin.com/in/edet-promise/
=========================================================
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."