Large space on Workspace landing page
I am working on creating a Workspace from scratch and there is this large space under the title and the first reports. I am unable to figure out how to get rid of this gap. Anyone know how to remove this?
Forum Posts
How to get Ai search provision
Hi Team,I have requested AI Search Provision on my instance (Vancouver). But Its been 3 days I have not not AI Search is not enabled yet. Is there any other things that needs to enable first. Thanks,
Condition to add updated by should not be part of one fulfiller assignment group
Hi Team, I have a requirement to change the color of Number in agent workspace when last Updated by user is not part of fulfiller group. I am using Highlight Values in now experience module and trying to keep condition like as below. javascript&colon...
Will ServiceNow integration be offered for Desktop Central Cloud edition?
Hi, There was a ServiceNow integration option under the Admin menu in our on-prem Desktop Central instance. Since migrating to the Cloud Desktop Central version, I see this integration is missing. Are there plans to add the ServiceNow integration to ...
Can I make the "starts with" Operator in condition builder to be case insensitive?
I'm using condition builder and want the "starts with" operator to be case sensititve i want it to evaluate to true if it starts with MO/Mo/mo/mO so i don't want to make 4 Condition with OR is there a way to make it in single condition?
Additional comments, work notes and email are always collapsed
Hi, Additional comments, work notes and email are always collapsed if additional comments or work notes are mandatory? How to avoid this? Even I make the stacked view true, nothing happened
Resolved! Historical List of Login Attempts
I'm trying to get a list of all successfull und non-successful login attempts over the last 2 years. I thought I could use table sys_user_login_history to get the needed information. But it looks like all data older than 1 month is deleted from it. D...
Re-open incident from virtual agent
Hi all, How to re-open resolved incident from virtual agent ? Can you let me know how to create topic for that ?
Bar Chart Segments
Hi guys! first post and relatively new to SNOW with my new role. I am wondering based on our case data is it possible to segment a bar chart into 4. Attached is my bar chart of cases' assigned to my team of users. As the department is looking into ...
Assigned Catalog task to assignment group user forcefully after few days
Currently, our catalog tasks are automatically assigned to an assignment group in the workflow, and their initial state is "New." I need to add a condition: if a task remains in the "New" state for more than 3 days, it should be automatically reassig...
Resolved! CMDB Identification Rules
Hi, I created an identification rule on a table and added "Name" and "Environment" fields. When the import set runs, if a match is found then a duplicate record is not being created which is fine but when I manually try to create a 'duplicate' record...
UI Action: Passing reference variables to service portal
Hello everyone, as the title suggests, I am currently looking for a way to reference incident forms through a UI action and point it to our service portal. How can this be done? I'm currently using a client-scriptUI Action:function createRequest() { ...
Direct Connection to Live Agent via Microsoft Teams (Bypassing Virtual Agent)?
Hello,Is there a way to directly connect to Live Agent via Microsoft Teams, bypassing the Virtual Agent?Thank you
Reference Qualifier In Domain Separation
Hi guys,I have a task to investigate about add filter for reference field in domain separation and it not impact to another domain. Can someone please suggest me on this,Thanks.
Virtual Agent End State Edits
Good afternoon, I am creating this thread to see if it is possible to create additional end states for the Conversations within the "Virtual Agent Analytics App?" Currently, I am trying to determine the non-routed and successfully handed off agent co...
