Is there a method, flag, trigger to get notified if there is an activity/change in a ticket. If I send an email to a user from their ticket asking for further feedback on their request I have to completely open the ticket to see if they responded. Is...
HI Community, Im trying to set the catalog task assignment group via flow designer but it is showing as empty value. In portal there is variable named reference number based on the reference number the details will be populated in assignment group va...
"Roles" field does not appear on the form is due to the OOB onload Client script- "Hide roles field". Scenario Tested:Deactivated above client script so that roles field can be visible on form view.Given access to admin only.(Please Check Attached Sc...
In service catalog based on variable value approval needs to be triggred for different groups.There are 8 choices in the variable for each value Approval goes to a specific group in workflow
Hi Community,We are migrating to CSM, the tag icon will not be populated in the CSM/FSM workspace incident form after migrating.Can anyone help me how to enable the tag icon?
Hi, There are three fields on the form New Primary Citizenship, New Secondary Citizenship, and New Tertiary Citizenship fields- which should prevent the user from submit the forms with same field values. However, the script is working but form submis...
Query Resolution Rate. Percentage of queries that are resolved successfully versus those that remain open or unresolved.Create report. table- sn_ap_cm_ap_case(invoice case management)
i am trying to autopopulate the data in mrvs on the onchange of variable in Another mrvs but not able to do ithere is the client scriptfunction onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue === '') {return;}var poNumber ...
Hi Team,I want to edit the homepage for one particular user and have to add an approval section to that. The URL of the homepage is -'https://instance-name.service-now.com/now/nav/ui/home'the homepage looks like this-I am not able to find where the p...
I have a reference variable "current approver" in which I have to display the users from the group of the selected department.
I had added an ACL providing read permission for the table sys_db_object and in the advance script section simply returned true.But still unable to get the data into a reference variable in the catalog item.Please help.
First Contact Resolution. Percentage of queries resolved on the first interaction with the customer. table - inavoice case ( sn_ap_cm_ap_case).
Hello, I activated the Agent Chat plugin and I configured service channels, work item queues and work assignment rules. It works very well. Now my client need to start chatting with a Live agent support without clicking on the Show Me Everything butt...
In a MRVS, I have one variable called amount. Have to calculate the sum of all the records amount. If amount is lesser than or is 100.00 it should display approval1 variable so that user can select approver. If the amount is greator than 100.00 it sh...
Repeat Query Rate. Percentage of customers who contact the team multiple times for the same issue.Create stratagic report. reference table(sn_ap_cm_ap_case).
