1. SOW Out Of the Box Functionality I have create one incident from SOW workspace. 1. Then go to compose and clicked on email2.It draft the email and populates the TO and CC field on compose email.3,Then updated and added some data on email.4.Then cl...
Hi, I have a requirement to close the RITMs with condition below using background/fix script1.Catalog item specific = 'xyz'2.Assignment group is empty3.State is open/work in progress/pending I need to write a background script to close the RITMs whic...
Parent Incident have 5 child Incident related to itWhen the parent Incident is related to the problem record only the parent Incident is getting related and not the 5 child incidents related to the Parent which is making it difficult to understand th...
Hello Everyone, At present, we have notifications set up for change requests when they are either approved or rejected based on the approval field. We have several approval stages, including peer review approval, manual approval, and change managemen...
Hi,I am hoping someone can help me with a query on the Has breached flag on a SLA :The Actual elapsed percentage on the above SLA is well less than 100% but the 'has breached' flag is true.Is has breached controlled by Actual elapsed or business elap...
Newly implementing Agentic AI in ServiceNow, here i have a one use case i.e, Account payable agent(Finance Operations) but i need to implement and configured in ServiceNow.Can any one help me the process.
Hi, I have created one button UI action on form. When we click on button then dialog box opens up which has Cancel and Submit button. Till here everything is working fine. Now when we click on Submit button, another dialog box should open which also ...
Hi All,Good evening!In a catalog item, i have mentioned variable type as a list collector, for that list table selected as custom table, this custom table i have created mentioned location as new column under choices I have added different location...
Is it possible to update the value of of a 'Requested For' type field on Load? I understand that it defaults to the currently logged user if empty - but I am trying to set the value of a field (req_for) via an onLoad client script but it won't change...
I'm not sure if perhaps our scenario is specific to our enterprise, but given the small size of our team (2 members) we're hoping there is a way to use the Change addition conditions in the CAB Meeting form to filter and only load change tickets into...
Hi, Hope all is well. I need clarity on learning courses, how many badges and courses should i complete to be able to start working.
model categories provide which of the following functions servicenow
I am having trouble with assigning IMS tickets to Technicians within the Walk-Up "Unassigned" Queue. I am getting the following error: I feel like its something simple I'm missing; but what is the recommended process to "check-in" to a kiosk as a t...
After entering the details on the form as shown on the image, user name is not reflecting on the list view.User name field type is reference(sys_user). The is also one BR on that table, however I have deactivated it, still having same issue.Can anyo...
