Configure Advanced Work Assignment
Hi All,Do we need Agent Workspace or Virtual Agent to use Advanced work Assignment ? Thanks!
Forum Posts
Tree Picker in Assignment Groups Issue
Hi All,The assignment groups on Incident table has tree_picker attribute to true and when clicked on magnifying glass, all the groups are shown in tree picker. When the + icon is clicked on group, users are displayed. When selecting a user, the assig...
I want to create ui micro to open new user form
Hi All, I am trying to create ui micro to open user account creation form by calling the ui micro through caller attributes but is not working for me. here is my ui micro script
Resolved! script is not working
Hi All, This script is not working properly , if the last name is dot "." then only first name and middle name should display and if the last name is not dot than first name and last name should display .output is not display properly Case1. rakesh...
Publish Button Should be visible only to specific user
Hi, In DMS there is UI Action: Publish Version and that should be visible to the Document Owner, person who is having Admin role and User who is having sys_id: '97c1980fb213a9153af6871510ec72' and Publish Version button should be available only when ...
UI Page ( Client script not working)
I am new to ServiceNow and need some guidance in troubleshooting my code. I created a UI Page. In which I am calling a script incude ( to load a info. in a table using client script ).Button click ( Add Dog ) should do the job but not reacting on cli...
Clicking on Knowledge Category on kb_view2 page is not displaying articles
Hello Community,We have a custom portal where need to display the categories and related KB articles.I've cloned kb_view2 page and added in our custom portal(no customizations done)I'm able to view the categories available for that Knowledge Base but...
Issue with the copy change
Hi All, Facing one issue with the copy change ui action on the change form. After a new change is created by the copy change action the all required field values are getting copied expect planned start date and Planned end date. At the same time its...
Unable to skip, hide, or prevent unchecked checkbox variables from being printed in email summary
Hi Expert, I have created an email script for an order guide containing 12 catalog items. After all the RITMs are closed as "Complete," a notification is triggered for a group. While everything is functioning correctly, the email summary includes unc...
Inbound email action not writing email body to comment field
Hi all, I want to allow a user to reply to an email notification and write the reply back to the Comments field on my custom application table; just like Incidents does. I've got the inbound email action written and it is being processed. However, ...
Can we highlight the entire cell of a calendar type report with some color?
I have a calendar type report, in which i have to highlight the entire cell for selected dates.How i can achieve this?Any help would be great!
Resolved! Make default checkbox true when application selected
Hi All,Hope you all are doing well.I am working on a requirement where I have three checkboxes under the "Environment" label: Dev, UAT, and PROD. The behavior I am trying to achieve is the following:If the Application Service is "Business Central - P...
When Approvals, assignments or meeting invitations are True then CC notification should also be true
When Approvals, assignments, or meeting invitations are True, then CC notification should also be true in the Delegate Form. Could someone please help me, since I don't have much hands-on Service Portal ? How can I achieve this? Below is the HTML...
Virtual Agent Skill Determination
I'm having a requirement to associate a skill to interaction record based on the context variable values. But when I try to get the value of interaction record context variable in skill determination rule, the script is returning undefined. I've enab...
Resolved! subflow - how to use reference field?
hi. i want to pass Assignment Group into a subflow to be used in Create Catalog Task action. so i have declared input below as reference. then i used that input to set the Assignment Group for the catalog task. however once i tested it, the assignme...
