Gaining access to attachments in the Conversation Task table on the associated Catalog Task record

[Rachel55]

Hello.  I have catalog items that have an attachment variable.  When the virtual assistant presents this catalog in a conversational manner, the file gets attached to the sys_cs_conversation_task record.  I would like to script a way to make this attachment available on the catalog task record, but I don't know how to dot walk to the Conversation Task from the catalog task.

[Community Alums]

Hi @Rachel55 !

To copy an attachment from the variable to the catalog task record, you can use the following script snippet:

vaSystem.attachToRecord(vaInputs.file.getValue(), 'sc_task', vaInputs.sys_id);

• vaInputs.file is the attachment variable holding the file.

• vaInputs.sys_id is the Sys ID of the catalog task (sc_task).

This method attaches the file directly to the catalog task record without needing to dot walk through the conversation task.

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