ITSM virtual agent, NLU issue

samson03
Giga Contributor

Hi, I recently requested for the instance and installed all the plugins that were needed for me to work with the virtual agent designer. 

After installing the plugins I have been getting the following issue

samson03_0-1751871113497.png

Can anyone help me with this?

How can I resolve this issue?

4 REPLIES 4

Shubham_Jain
Mega Sage

@samson03 

 

  1. Missing or Incomplete Plugin Dependencies

    • Ensure you've installed all required plugins, not just the Virtual Agent Designer.
    • Key plugins include:
      • com.glide.cs.chatbot – Glide Virtual Agent
      • com.snc.conversation_builder – Virtual Agent Designer
      • com.glide.cs.nlu.model – NLU Model Builder (if using Natural Language Understanding)
      • com.glide.cs.nlu – NLU Core
  2. Plugin Activation Order

    • Sometimes plugins need to be activated in a specific order.
    • Start with core plugins like chatbot, then conversation_builder, followed by NLU-related plugins.
  3. Cache or Browser Issues

  4. Role Permissions

    • Ensure your user has the necessary roles:
      • admin
      • chat_admin
      • nlu_admin
      • conversation_admin
  5. Check for Errors in Logs

    • Go to System Logs > Errors and look for plugin-related issues.
    • Also check System Diagnostics > Plugin Activation Logs.

 

 

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Shubham Jain


hello @Shubham_Jain 

yes there are some errors in my system logs. 

samson03_0-1751877506465.png

 

@samson03  By looking at the logs in given snapshot - it looks to be credentials error. You may need to check with your colleage who has full access or more privelage to perform action. 

 

 

✔️ If this solves your issue, please mark it as Correct.


✔️ If you found it helpful, please mark it as Helpful.



Shubham Jain


garimakharb
Mega Guru

Hi @samson03 

Make sure that You have installed all these plugins. And if the issue still persists, then

Ensure your user has the following roles:

  • admin

  • va_designer – for Virtual Agent Designer access

  • nlu_admin – if you're using NLU features

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1707090