Is there configurations required to switch from ITSM Standard to ITSM Professional?

[Teresa Core1]

We currently have ITSM/ITOM Standard and have updated to ITSM/ITOM Professional.  Is there specific configurations/installations that we need to do to start taking advantage of the new features.  I have been searching for documentation and have not found anything.  Any help would be truly appreciated.

[NavinAgarwal · Accepted solution]

Hi @Teresa Core1 ,

ITSM Professional adds eight applications to the standard ServiceNow ITSM package:
• Predictive Intelligence
• Virtual Agent
• Performance Analytics
• Continual Improvement Management
• Service Owner Workspace
• Vendor Management Workspace
• DevOps Change
• Dynamic Translation

Now, it depends on which features you want to use and accordingly configure. Please refer below white paper for more information.

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white...

If you found my response helpful, could you please mark it as ‘Accept as Solution’ and ‘Helpful’? This small action goes a long way in helping other community members find the right answers more easily and supports the community.

Regards,
Navin

[Teresa Core1]

Thank you, this will help us in moving forward.