Group approval are bypassed

Siva82
Tera Expert

Hi team,

I have configured group approval using Flow Designer. When a request is triggered, the approval is generated in the RITM table with the state set to "Requested." However, after 1 or 2 days, the state changes to "No longer required," and the next steps are executed (task created).

I have checked many ways but couldn't find the solution.

Can you help with this issue? What could be the reason behind this behavior?

Thank you in advance.

Best regards, Sivananda Reddy

3 REPLIES 3

Rohit  Singh
Mega Sage

Hi @Siva82 

In "Ask for Approval" action check if (Due Date = Approve) is Configured. If it is configured then make Due Date = None.

 

If my response helped, please mark it correct and close the thread so that it benefits future readers.

 

Regards,

Rohit

Ankur Bawiskar
Tera Patron
Tera Patron

@Siva82

On Ask for Approval flow action there is a due date. Did you check if it has been configured for 1/2 days?

OOB the approvals will be set to Approve/Reject after that time

Also check what's the updated user on those approval records where it's No longer required

AnkurBawiskar_0-1740055862952.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Siva82 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader