Help in VA chat header log background colour

Pooja Mallikarj
Kilo Sage

Hi Community,

 

Need help in Virtual Agent chat header logo background color ,As my chat header log/icon is white color it is not reflecting in chat window. How we can change the header log background color to something apart from white.

PoojaMallikarj_0-1690378576741.png

Thanks in advance.

 

Thanks,

Pooja M

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

The chat header icon background... I don't think that's part of the branding, I have to reproduce. Though I would think that's just the icon. So give the icon itself a background color.

 

Regarding branding also check out:
- 2022-05-31 - Article - Virtual Agent client branding guide

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

4 REPLIES 4

Shruti
Mega Sage
Mega Sage

Navigate to Conversational Interfaces -> General -> Branding -> Select the Branding

You might need to change chat header logo image

ShrutiW_0-1690382904147.pngShrutiW_1-1690382917787.png

 

Hi @Shruti   ,

I have attached header logo image , I want to change the background color.

 

Thanks,

Pooja M

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

The chat header icon background... I don't think that's part of the branding, I have to reproduce. Though I would think that's just the icon. So give the icon itself a background color.

 

Regarding branding also check out:
- 2022-05-31 - Article - Virtual Agent client branding guide

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Thanks @Mark Roethof 

It got resolved by changing the background of icon.