Hi All ! I am new here

[SonalTiwari]

I am new to this environment and I am from service desk domain. Any suggestions how to move further.

[Ankita Bisht]

Hi @SonalTiwari  you can start you journey in ServiceNow as a Certified System Administrator. By taking the course by taking the below course of CSA.

https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_i...

Also, start exploring the basic reporting and virtual task boards creation in ServiceNow which will be helpful for reporting purpose.

Thanks,

Ankita Bisht

[Tanushree Maiti]

Hi @SonalTiwari 

Welcome to the community.

I will suggest you, once you completed your Welcome to ServiceNow Course and easily Navigate to Servicenow Components within lab instance/ PDI ,

• Starts with CSA Admin course and complete CSA certs.
• If you are interested in Coding, Go for CAD certification
• Else You can go through  IT Service Management (ITSM) Fundamentals 

CSA Tips:

• Complete  ServiceNow Administration Fundamentals  course from Servicenow University
• To lock in your concepts, the most effective way is to pair a fast-paced line memorization trick with direct verification in your sandbox or lab instance
• Practice all lab tasks in The given learning instance.
• Practice in your Personal Developer Instance (PDI)
• Practice mock question with Correct Answer 
• Practice from ServiceNow university provided practice : https://account.measureup.com/servicenow-university
• Check the syllabus from  Certified System Administrator (CSA) Mainline Exam Blueprint
• Practice a lot with mock questions .
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam and Go for it.

Note: Once registered, you have 90 days to schedule and complete your exam. 

Refer: https://nowlearning.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011554

Post your CSA certification is completed:

A. If you have interest in coding ,

1. First complete Application Development Fundamentals On Demand 
2. Check the syllabus from Certified Application Developer (CAD) Exam Blueprint

B. If you want to see you self as ITSM specialist ,    

• Build Technical Foundations: Focus on mastering ITSM (IT Service Management) processes, including incident, problem, and change management. Complete course : IT Service Management (ITSM) Fundamentals 

C. You can choose your career path based on your interest from Career journey Path  in Servicenow University and further learn as per your interest.

[Tejas Adhalrao]

hi @SonalTiwari  ,

Welcome to the ServiceNow community!

Since you already have a Service Desk background, you're off to a good start because you'll already be familiar with Incident, Request, Change, and overall ITSM processes.

I'd recommend focusing on these areas first:

• Learn the ServiceNow platform fundamentals (tables, forms, lists, users, groups, roles, and ACLs).

• Get comfortable with Flow Designer before moving into scripting.

• Once you're confident with the basics, start learning Business Rules, Client Scripts, Script Includes, and GlideRecord.

• Build a small personal application in a Personal Developer Instance (PDI). Hands-on practice is one of the best ways to learn.

Also, the free learning paths on ServiceNow's Now Learning portal are a great place to start, especially the System Administrator and Application Developer learning plans.

All the best with your ServiceNow journey!

If this solution helped, please mark it as the accepted solution. Thank you!

[glideFather]

ahoy @SonalTiwari, 

Welcome to the Platform of platforms! 🚀 Let me take this opportunity to share following resources with you:

        ServiceNow University 

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
• The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

      ServiceNow Career Journeys & ServiceNow Career Paths 

• Pick a ServiceNow Career Path that matches your interests.
• We’ll help you start at the right level based on your skills.
• A ServiceNow Credential gives you industry recognition.
• It proves your investment and boosts your professional value.

        Learning Plans at the Developer Portal 

• Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.
• Short and self-paced modules.
• Best practices, references, 

Good luck! 🤞💪