How can I implement a 3-stage approval for RITMs?

Ryota
Tera Guru

I am looking for the best way to implement a three-stage approval flow for RITMs. Currently, after the first stage is approved, the status of the first-stage approver reverts to "Requested" as soon as the second-stage approval begins. Could you please advise on how to fix this?

1 REPLY 1

Naveen20
ServiceNow Employee

you may try this

Instead of chaining multiple "Ask For Approval" actions in the flow, configure multi-stage approval directly on the Catalog Item using approval rules or policies with different order values:

  • Stage 1 → Order 100
  • Stage 2 → Order 200
  • Stage 3 → Order 300

The platform will automatically wait for all approvers at Order 100 to approve before moving to Order 200, and so on. You only need a single "Ask For Approval" action in your flow, and the engine handles sequencing natively. This completely avoids the reset problem.