How changes can be linked to closed incident

Udhayakumar_30
Tera Contributor

Why can only open problem and incidents be assigned to a change? For examples in retrospective changes we would need to link to an incident but it might be already closed and the system is stopping us because its closed.
We do have retro changes and no issues with creating them, its just that you loose the link on what they are fixing if you cant relate the incident to it.

Can someone please help with this query?

2 ACCEPTED SOLUTIONS

Hi @Udhayakumar_30 ,

 

It's correct that you can't go to the incident form and link the change request, but instead you can go to the change request a link an incident - even if it's closed. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

Hi @Udhayakumar_30 ,

 

If you see in below example, the change request is in a closed state:

AndersBGS_0-1709644819171.png

But even though, you can still relate incidents in the related list "Incidents fix by change" or/and "Incidents caused by change".

 

From the incidents form the is no way to link to the change request - this is why you need to go to the related list in the tab "incidents fix by change" and add the incident.

 

AndersBGS_1-1709644950584.png

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

10 REPLIES 10

Hi @AndersBGS ,

Thanks for the explanation.

Thanks&Regards.
@AndersBGS 

AndersBGS
Tera Patron
Tera Patron

Hi @Udhayakumar_30 ,

 

You need to go to the respective change request, and then add the incident in the related list:

AndersBGS_0-1709622746499.png

If "add" and "new" buttons is not available on the related list, then right click the column header in the related list, and go to list controls.

AndersBGS_1-1709622805225.png

 

 See if "Omit new" or "Omit edit" button is activated.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Udhayakumar_30
Tera Contributor

Hi @AndersBGS ,
Thanks for reaching out!

Retrospective changes we would need to link to an incident but it might be already closed and the system is stopping us because its closed.how would we do that?



Thanks,
@Udhayakumar_30 

Hi @Udhayakumar_30 ,

 

It's correct that you can't go to the incident form and link the change request, but instead you can go to the change request a link an incident - even if it's closed. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Hi @AndersBGS ,
We do have retro changes and no issues with creating them.its just that you loose the link on what they are fixing if you can't relate the incident to it. Can you please help me with this.


Thanks &Regards
@Udhayakumar_30 



 

 

  Seems really strange