How changes can be linked to closed incident

[Sruthi_2511]

Why can only open problem and incidents be assigned to a change? For examples in retrospective changes we would need to link to an incident but it might be already closed and the system is stopping us because its closed.
We do have retro changes and no issues with creating them, its just that you loose the link on what they are fixing if you cant relate the incident to it.

Can someone please help with this query?

[AndersBGS · Accepted solution]

Hi @Sruthi_2511 ,

It's correct that you can't go to the incident form and link the change request, but instead you can go to the change request a link an incident - even if it's closed. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Sruthi_2511]

Hi @AndersBGS ,

Thanks for the explanation.

Thanks&Regards.
@AndersBGS 

[AndersBGS]

Hi @Sruthi_2511 ,

You need to go to the respective change request, and then add the incident in the related list:

If "add" and "new" buttons is not available on the related list, then right click the column header in the related list, and go to list controls.

 See if "Omit new" or "Omit edit" button is activated.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Sruthi_2511]

Hi @AndersBGS ,
Thanks for reaching out!

Retrospective changes we would need to link to an incident but it might be already closed and the system is stopping us because its closed.how would we do that?

Thanks,
@Sruthi_2511 

[AndersBGS · Accepted solution]

Hi @Sruthi_2511 ,

It's correct that you can't go to the incident form and link the change request, but instead you can go to the change request a link an incident - even if it's closed. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Sruthi_2511]

Hi @AndersBGS ,
We do have retro changes and no issues with creating them.its just that you loose the link on what they are fixing if you can't relate the incident to it. Can you please help me with this.

Thanks &Regards
@Sruthi_2511 

  Seems really strange