How to Calculate MTTR for Incident Using Performance Aanalytics
Hi all, How to create a widget to show the MTTR in Time Series type can anyone share me the step by step procedure for this. Thanks
Forum Posts
Delegate Function in ServiceNow
Hello together, we use the Delegate (sys_user_delegate) Function on our instance.Right now, our management wants to have a extension for this. If user A delegates to user B and user B have also a delegate to user C all the messages for user A should ...
Resolved! Attach Knowledge to catalog task
Hi,I want to attach knowledge articles using Attach Knowledge formatter on the Catalog task form. This catalog task is created by a Scheduled Job.How can I achieve this? Thanks in advance.
Resolved! Change the value inside the additional comments box
Hi All,I need to replace the value that is written in the additional comments (customer visible) inside the box. Can you suggest me the code? In which code it is written.
Exporting dashboards into pdf
 Hey everyone Service now has feature where I can export to PDF my entire dashboard, I am trying to get started automating this process, Is there any way I can create a custom script that would utilize the export feature on the dashboard and then pro...
Current Status Filter
Hi,I have on my portal outage's that everyone on the portal can see.I want to make the outage available to see only if i am on a specific groupThank you all
Edit fields on Service Operations Workspace
Hi everyone,I am new to Service Operations Workspace. Can someone place guide me how to edit the field on default RITM page. PFB screenshot for reference. I need to use custom field on sub category populating on the form.
Resolved! Scheduled job is not working for Business days
Hi, I am working on requirement from user to trigger a notification to user three working days before due date, next working day after due date, four working days after due date, and five working days after due date and it should not trigger a notifi...
email client template - not to save attachment in attachment record
Hi, Is there a possibility that when we attached images or files using the email client template, the newly pasted image/file will not be part of or included in the attachment record field?
UI Action to assign Incidents to Problem
I would like to create a list choice UI Action on the Incidents table where a user can select multiple Incidents, then select "Assign to Problem" from the Actions on Selected Rows drop-down and then a List Choice box of all Problems will appear for t...
sys property call into ui action
Hi all,In sc task form have ui action button, The button called create story. When i click on create story then assignment group auto and product and cmdb_ci and theme populate in story based on assignment group. I have written the sys properties Sy...
Transfer data of 3 tables to the final 4th table
Hi Community, I have 3 custom tables which contains data from external sources. I have 4th table as the final table which contains same fields as these 3 tables. I want to transfer the data of these 3 tables into the 4th final table. Whenever data i...
How to end the live agent support topic flow
When no one in the queue accepts the request, how can the live agent support flow be terminated? presently whenever a request for a live agent is made through VA, the request has been sent to the agents listed in the group, but none of them have acce...
Resolved! script is not working
Hi All, var matchFound = false;var queueId = $sp.getParameter('location_id'); // Get current location IDvar gr = new GlideRecord('wu_location_queue');gr.addQuery('sys_id',queueId);gr.query();if(gr.next()){var gr1= gr.name;if (gr1.startsWith("Ben")){m...
Computed risk score, inherent score and Residual risk not populating after the servicenow upgrade
Computed risk score, inherent score and Residual risk not populating after the servicenow upgrade. It is working for previous Risk assessments but after the servicenow upgrade it's not working for the new Risks.
