Resolved! Using Transform Maps in Flow Designer
Is there a way to create a demand record from a catalog item's variables in flow designer? Thanks.
Forum Posts
Resolved! ITIL users are not receiving notifications in the "Show Notifications" (Bell Icon)
Hello everyone,I am facing an issue where ITIL users are not receiving notifications in the "Show Notifications" (Bell Icon) when a Problem record is assigned to them. Thanks in advance!
If requested for is group manager then the RITM should auto approve
There is a group variable in Catalog form,If requested for is group manager of the selected group then the RITM should auto approve else it should go to requested for manager
Agent Assist Service Operations Workspace
When viewing an incident in the Service Operations workspace, you can select agent assist and attach a KB article once this is selected you are prompted with the attach article modal. I am trying to find out where this is configured as I am wanting t...
Availability Calculation only occurring when Outage record is closed
I was recently working with a Vancouver instance, both in my company's sandbox and in a personal development instance so I could confirm out of the box functionality vs any customization or configuration that may be in place. In both cases, I was te...
Resolved! how to restrict the standard change creation when assignment group is inactive
How to prevent standard change creation when assignment group is inactive.
ServiceNow Live Agent Domain seperated Routing
We have a Domain separated environment in ServiceNow instance, where we have to setup Live Agent, we have chat support groups for each company, when an end user of a specific company initiates a chat, it should redirect only to his companies chat sup...
Resolved! Attachement download link in service now
Hi All, I am trying to create a Link that just download attachment but don't redirect to the attachment.I am using this under catalog item with label variable, Currently when we click the link it ask to leave the page and then attachment get downloa...
Resolved! Control Language Translation for Record Producer Choices
Hi Everyone,@Ankur Bawiskar @Dr Atul G- LNG I'm working with a Record Producer that includes a "Select Currency" variable. This variable has the following choices:1.India INR2.United States Dollar (USD) $3.Euro (EUR) €4.British Pound Sterling (GBP)...
Control Language Translation for Record Producer Choices
Hi Everyone,I'm working with a Record Producer that includes a "Select Currency" variable. This variable has the following choices:1.India INR2.United States Dollar (USD) $3.Euro (EUR) €4.British Pound Sterling (GBP) £5.Japanese Yen (JPY) ¥6.Australi...
Resolved! Cancel button When i cancel the RITM its not redirect to REQ page it directly going to XXX_LR_page
Cancel button : When i cancel the RITM its not redirect to REQ page it directly going to XXX_LR_page for all the RITM cancel below code used for this UI action function setRITMCancel() { g_form.setMandatory("work_notes", true); gsftSubmit(null, g_f...
Survey on employee portal not showing all questions when viewed on mobile device
Clicking the email from mobile device to take a survey, opens the employee portal on the device. However, when they click to take the survey it is not displaying correctly. It shows the first 2 questions of the 3 questions, but then, after answering ...
I can't remove the Teams integration
In our instance we have integration with a Microsoft Teams tenant, I know this because when I try to follow this documentation: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/task/override-msteams-insta...
Resolved! Salesforce connector for Incident and case management
Hi Community,Is there a built connector to connect Salesforce Service Cloud and Service now for case management (create, update...), bidirectional flow. Any link to the specification documentation, please?Thank you Samir