Proposed change UI Action Access issue

[rakshith_shetty]

For a change request, when i click on a 'Proposed Change' UI Action from the right-click menu in the 'Affected CIs' related list, I encounter an error. The message states that security settings prevent the execution of this action on the specified record. This issue we have started receiving Post Xanadu upgrade can someone help me on this

Ui Action code : 

function openFormDialog(){

var openProposedChange = function(answer) {

var proposedChgOverlay = new GlideModal('ci_popup', false, 'modal-lg');

proposedChgOverlay.setAutoFullHeight(true);

proposedChgOverlay.setTitle(getMessage("Proposed change"));

proposedChgOverlay.on('closeconfirm', function () {

var listId = g_form.getTableName() + ".task_ci.task";

var list = typeof GlideList2 !== "undefined" ? GlideList2.getByName(listId) : null;

if (list == null)

list = typeof GlideList !== "undefined" ? GlideList.get(listId) : null;

if (list != null)

list.refresh();

});

proposedChgOverlay.renderIframe(answer);

};

var gaJax = new GlideAjax("ChangeCIAjaxProcessor");

gaJax.addParam("sysparm_name","getProposedChangeCIPopupURL");

gaJax.addParam("sysparm_task_ci", rowSysId);

gaJax.getXMLAnswer(openProposedChange);

}

[Swamy Malluri · Accepted solution]

Hi @rakshith_shetty 

Have you updated the UI action condition ? or is it same as OOB ? 

Please refer the below KB article and try to keeping simple condition or same as OOB. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725860

Please hit correct/help button if my answers addresses your query.

Regards,

Swamy