We have built a large hierarchy in the cmn_location table. In the Incident form both in technical view and service operation workspace view we are showing a tree picker for this field.CountryRegionProvinceCityBuildingFlat We want to restrict the user...
Hello all,Having an issue with a Related List where seemingly the last Related List tab ("Site Instructions" is selected) shows mis-aligned in the list of tabs. This is regardless of browser zoom. The issue also happens in both Edge and Chrome brow...
The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hide this button. I have also modified the follow...
Hello All,I have created an AI agent and I want to that agent to be selected when they click on plus and it show as below..Where we need configure it?
Hi Team, This script is not working in the custom application: We are giving the user name. Import-Module ActiveDirectory -WarningAction SilentlyContinue# Try to get the username from the environment variableif (Test-Path env:\SNC_userName) {$usern...
Hi, Flow setup: Trigger: Inbound emailCustom Action: Parse Email Body Text (downloaded from Share on ServiceNow site)Produces output of type Name-Value PairsData picker now has an output variable called Email Variables Set Flow Variables: Using the E...
Hi Community,I’m working on a requirement where users send emails with attachments to a shared mailbox, which will create an RITM. I need to support attachments up to 35 MB, but I’m not sure how to configure this.Could anyone guide me on:How to incre...
I'm trying to figure out how to write an onSubmit script to restrict attachment types to the following file types in a single catalog item using the built-in attachments icon (not the variable):pdf,zip,txt,doc,docx,dwg,gif,csv,xls,xlsx,ppt,xml,xsl,bm...
This is helpful while agents managing multiple chat conversation, based on response delay chat tab color will be changing. As article says we need to set SLA for time calculationLink: https://www.servicenow.com/docs/bundle/zurich-customer-service-man...
Hi Team, In catalog variable field i need validation decimal point only 2 digit alloweg10.2210.01 invalid10.2331.001 how to create this validation
We need that only a number of users with an specific group or role can open their incidents and requirements -not changes- in service Operations Workspace uniquely. When they try to consult from a list or from the searchbox of the Service Management ...
Hi all,I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for referenceAs any faced same issue or ...
I have a piece of code and in that script I want RITMs to autocreate on every 8th dau of month, I want it to run on 8th day of every month and if 8th day is a weekend it should skip and then run on Monday i.e. should only run on weekdays.But when I a...
Good day,i have an issue where sometimes when a user submits a catalog item for approval, they might put in the wrong approver. so instead of resubmitted the entire request again or rejecting and go through the entire approval process again with prev...
I have a select box variable in an order guide and I am passing the value selected to a similar select box which has same values in a catalog item via Item Variable Assignment. It works well when we do not change it, but do not work when we go back c...
