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Resolved! database view

Hi Guys , I just created a database view for reporting purpose, using demand and project table in both table we have number is common after giving clause when i hit try it , no records are coming, however we have records on that tables how do i fix t...

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pramn by Kilo Sage
  • 713 Views
  • 4 replies
  • 0 helpfuls

Resolved! Reporting Format

Hi Team , client is looking for report to be created on below format Can someone please guide me  if do we have similar kind of formatOr any similar kind of approach ? Thanks in advance 

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pramn by Kilo Sage
  • 348 Views
  • 2 replies
  • 1 helpfuls

To update the tooltips in incident form

Hi,I have an incident form in which I need to update the tool tip information. This is not our usual way of adding tooltips in servicenow via hint field. The field has a question mark next to it. I need to understand how these are populated? This is ...

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Ginia by Tera Contributor
  • 362 Views
  • 4 replies
  • 0 helpfuls

Error with NLU Workbence

Hello Community, I am receiving an error while I am trying to sync NLU workbench for ITSM Virtual Agent. I created a copy from it and even when I trying to sync it, it gives me the attached error: Error MessageS" ome features may not be available bec...

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csa voucher claim

Hi Team,I’ve completed the ServiceNow Fundamentals On Demand course and CSA Test Prep, and my CSA voucher is showing as unlocked in the Now Learning portal. However, when I try to redeem it on Webassessor, I’m prompted to make a payment.I’ve confirme...

raghav2323 by Giga Contributor
  • 838 Views
  • 5 replies
  • 0 helpfuls

CSM integration with SIR ServiceNow

Hi ServiceNow Community, We are looking for guidance for SIR module and CSM (Customer Service Management ) integration where when Case is created also SIR to be created and need to show the data of SIR on CSM case on CSM portal. Any suggestions will ...

Pooja P by Tera Contributor
  • 803 Views
  • 6 replies
  • 0 helpfuls

Resolved! Need quick help with answers for below questions

.1,, What is the integration method for sending the data to third party tool?2. What is the use of report ACL?3. Scenario 1 - How to populate the login user's last 3 incidents on incident form, for this requirement which method is best practice to us...

AbinC by Tera Guru
  • 884 Views
  • 7 replies
  • 4 helpfuls

Dashboard/Report - Extract the Value of a RITM

Hello Team,I've a RITM with a question about the quantity of Routers.I want to create a dashboard or a report where I can sum/have the value of the question for each RITM. I found something in the tables sc_item_option_mtom_list.do and sc_item_option...

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