Hi everyone,There are multiple versions of KB articles with same number. I have a requirement to update 2 field values in latest version of KB article from an excel to servicenow. I have done it through transform map using coalesce field. But in some...
Hello,I am new to the ServiceNow platform and just recently passed my CSA exam. I will now be moving on to ITSM. I have scheduled my CIS-ITSM exam for February 4th but I seen that late last year they have added a new-prerequisite being data foundatio...
Hello,I installed the MIM plugin .I added the major_incident_manager role to the admin .I proposed an incident as major incident and I navigated to Major Incident->Candidates ,then the incident can be accepted and rejected by the major_incident_manag...
Hi Team,Currently, in our instance, there is an integration between ServiceNow and Saviynt using a token‑based method, along with some Saviynt properties. This integration is implemented through a workflow in the ServiceNow instance.We are now planni...
Is it possible to exclude MAC addresses from being classified as Configuration Items (CIs) in Hardware Asset Management (HAM)?Could you please advise:The recommended approach / best practiceStep-by-step instructions to configure this Any guidance...
I’m planning to start learning the CSM module, but I’m having trouble finding the right resources related to CSM Can someone please suggest the right path or resources to learn CSM effectively?
Hi everyone,Is it possible to enable users in SOW to select any dashboard they would like to view, and not only the Overview or the IT Agent Dashboard?Does anyone know if this is feasible?This would allow users to perform everything within SOW withou...
We have domain separation setup, and have an issue with Change Request. We noticed that for the client domains the changes don't want to move through the process past assess. I've setup cab manager groups for each domain, and cab definitions for each...
Hi Community, We are integrating SolarWinds events into ServiceNow and already have severity field mapping in place. Requirement: * If the SolarWinds *Event Type* contains **5000**, the alert severity should remain as currently mapped (no change to e...
Hello, I am working on Virtual Agent – AI Search Topic Block in ServiceNow. Currently, the out-of-box behavior shows search results in bulk based on the system property (min/max), but there is no user-facing option like “Show more” to progressively l...
Hi ,I want to show only active assignment groups while creating new standard change proposal. The form has main form section and two tabs "Proposal" and "Change Request Values". The assignment group is located under the tab Change Request Values. I t...
I would like to remove the problem task interceptor in Service Operation Workspace which is shown below, whenever user clicks on "Create Problem Task" the interceptor should not be visible and directly open new problem task record.
Hi everyone, I’m looking for guidance on restricting edits to a single report .... We have a use case where one particular report should be read‑only for end users. The issue we’re seeing is that users often open the report, change the filter conditi...
Hi everyone,I’m looking for advice on the recommended best practice to migrate existing CIs between CMDB classes in ServiceNow.Context:We currently have ~3000 monitor CIs stored in cmdb_ci_peripheral.According to ServiceNow best practices, monitors s...
Which of the following variable type is supported in a multi-row variable set (MRVS)?A. AttachmentB. List CollectorC. LabelD. HTMLwhat is the correct option?
