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Flow from topic block is not resuming to main topic

Flow from topic block is not resuming to main topic. I have created a topic block to display kb article inside my main topic but once the flow is going inside the topic block, its not resuming the remaining steps in main topic, flow is getting ended ...

Niharika5 by Tera Contributor
  • 184 Views
  • 1 replies
  • 0 helpfuls

Vancouver Virtual Agent Show notification topic

We are working with the ServiceNow Virtual Agent (Vancouver). There seems to be an Out Of The Box topic called “show notification” (within the setup topics model), which shows up unwanted in certain cases. We cannot inactivate the topic, change the a...

fsnelder_0-1701340968565.png fsnelder_1-1701340968567.png
fsnelder by Tera Contributor
  • 1658 Views
  • 11 replies
  • 6 helpfuls

Resolved! Add value of an MRV field

Hello, community! I'm trying to sum variables (Value) within MRV and send that sum to a variable (Sum) outside of MRV. I developed this client script within the record producer, but it's not working:function onChange(control, oldValue, newValue, isLo...

jkelvynsant_0-1758205553273.png
jkelvynsant by Tera Contributor
  • 446 Views
  • 5 replies
  • 1 helpfuls

SLA schedules - not working as intended

I am not sure if maybe we are using this wrong or thinking about it incorrectly but we have been trying to use SLA schedules on our HR tickets and it. We are using the out of the box ones that are Mon - Fri 8-5 no weekends and excludes holidays and n...

bigbacon by Tera Guru
  • 445 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to enable the Helpful Yes/No button below the articles.

Hi Everyone,The helpful yes/no button below all articles are not available in my instance. Attaching screenshot on what i would like to achieve.I referred some product documentations, and it was mentioned to install the plugin which I already install...

Kvb Kiran by Tera Contributor
  • 736 Views
  • 16 replies
  • 7 helpfuls

Resolved! How to notify users about the network outages

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?A. System Notification > Email > NotificationsB. Administration > Notificatio...

MaitriG by Tera Contributor
  • 538 Views
  • 7 replies
  • 0 helpfuls