AWA
I am trying to connect to live agent thorugh VA but it is not connecting though I am getting the interactions what could be the possible reason and also the solution
Forum Posts
Unable to access report
Hello, After the Australia release, we have been experiencing an issue when accessing reports that were created prior to the release.Although I have all the required roles and permissions to access these reports, I am still unable to view them. When ...
Resolved! Can a user without roles (doesn't have access to SN instance), approve/reject a Change by email?
The question is: Can we configure an approval task for a user who does not have access to ServiceNow?The user will not have any roles. The client would like to send an approval to an IT director by email, allowing the user to approve or reject direct...
Unable to change EC Branding logo
I have a query regarding EC Branding. I am unable to change the chat header logo. I have tried updating it, but the logo is not changing. Could you please help me resolve this issue or let me know if there are any additional steps required?
Error: S,Detail: Unexpected token: S
Hello, Please assist on below error.Error: S,Detail: Unexpected token: S : while executing Rest API GET method using action in flow designer. Below is the script step (function execute(inputs, outputs) { inputs = new AnsibleUtils().trimStringInput...
After a Virtual Agent conversation ends, the following message is displayed
Hi everyone, In a Zurich instance, noticed that after a Virtual Agent conversation ends, the following message is displayed: "All done! Is there anything else I can help you with?""How was your chat? Give Feedback" I have already verified that: Respo...
Need to create data visualization based on old assignment group value
A single data visualization, for every HR case that is assigned to GroupA (or was assigned to GroupA at some point), shows the HR Case number, Current Assignment Group, Previous Assignment Group, transfer timing metrics (transfer to/from date and tim...
custom PowerShell scripts still run from service account profile path (Access denied) - Zurich
Hi all,Running custom PowerShell actions on a Windows MID Server (Zurich) and hitting a wall I'm hoping someone has seen.The situation:- OOTB spoke PowerShell actions (ADv2, etc.) work fine - their scripts already live on the MID Server and run in pl...
Impacted CI/Services when removed in the incident form then removed message appears in the activity
Hi All, Whenever Impacted CI/Services are removed in the incident form then removed message appears in the activity stream. Attached image for reference. I don't want these CI or service messages to appear in the activity. How to achieve this, please...
ServiceNow DPR integration with Salesforce Agile Accelerator and Copado
Hi All, Can anyone guide me how to establish a connection between ServiceNow Digital Product Release (DPR) with Salesforce Agile Accelerator (Planning) and Copado (CI/CD Pipeline) tools. I do not see OOTB plugins/connector/spoke for this. Any help wo...
what is agentic context with respect to ai agent
Hello Experts, While going through the OOB AI Agent, in many scripts i am finding one variable called agentic_context. Can anyone please help me in understanding how agentic_context value is fetched. It is not passed as any input. Seems it gets the v...
Flow Designer state update is not reflected on the form until page refresh
When the Flow Designer updates the record state from Draft to Review, the flow completes successfully and the record is updated in the database. However, the updated state is not consistently reflected on the form immediately. In most cases, the user...
Universal request
Hi ,I'm working on universal request.I have created a incident from ur and then I want to transfer to different department .I selected not sure in the department type .actually it is closing the existing ur and creating a new one .but i don't want th...
Do not find Change Module in Australia
Recently got my PDI for Australia Release and I do not find Change Module-Cannot find Change Pluggin too and when I tried to request a new PDI for Zurich get a message please try again -any advise
Task 10: Configure Reclassification System Property
As the Cloud Dimensions CMDB administrator, you are tasked to reconfigure the 3 reclassification system properties to force the creation of a CI Reclassification task for any CMDB class upgrade, downgrade or switch. Solution: From the Navigator searc...
