Hi everyone,We are using "load_active_only = true" code to keep current conversation history and it is working fine. Thanks to @Mark Roethof . But when a case created is opened, it is observed that multiple interactions are associated with that HR ca...
Hello all, We have Dashboards that contains reports and Performance analytics reports along with Interactive filters. But moving forward when we upgrade our version to Australia, these dashboards will still exist in the system, but few reports or cus...
I am facing difficulty to solve this and when i login with membership user that return the all group incident insted of self group incidents . I created 2 user and assign group Network , and provide role itil but it return all incident of all group ...
I have the existing reports are in place and i have created the platform analytics dashboard and added few data visualization using add element.The question here is, can we add the reports to this dashboard similar to the classic dashboard since ther...
Hi Community,I am trying to enable the Virtual Agent Voice (Speech-to-Text) microphone icon for a custom Service Portal chat widget, but the option seems to be completely missing from my instance.Environment:ServiceNow Version: YokohamaScope: Global
Hi all, We do have some published policies. But those are not executing. Below image is just for reference.How can we check the execution of the schedule jobs if they are there.Thanks.
Hello All, Thank you for looking into my query , i need help on how to setup the LDAPS server and connect with AD, what certificates are needed for the same and which format is supported by ServiceNow and were we need to attach those certificates i...
using Ui actions, I need to create a cancel Ui button in the service operations workspace, when we click cancel button, it should cancel incident and state should move to cancel state, by adding work notes as well, guide me the step-by-step process a...
How to change placeholder text "Please type your request" in virtual agent user input box. I have checked the sys_ui_message table i didn't find the key or message as "Please type your request"
Hello,I have a requirement to hide 'Start Twilio meeting' under collaborate in Service operation workspace, I refer the following article but none of the solution worked, is anyone has any idea how can i hide/remove 'Start Twilio meeting' under colla...
Hi folks. Quick question on mandatory fields in Incidents. Is it possible to use conditional logic to make a field mandatory on Incidents? For instance, if the category is application, then make the service a mandatory field.
we have a requirement, when the incident or request is closed, automatically the interaction record needs to close. Already we have a Ui button in SOW interaction form, when we click the button in the interaction form, the incident or request will cr...
Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....
We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error"You don't have the required access to complete this request. Try another request." I'm Admin on the pla...
I have created spoke using spoke generator and used open api.In connection I used clientid and secret.I have created connection and credentials and linked to spokeGetting below error on Get oauth tokenOAuth Access or Refresh tokens are not available....