Hello everyone, I am trying to create a database view on the Incident table, but it is returning everything from the Task table instead. I tried limiting this in the where clause, but it just does not care.inc_sys_class_name = 'Incident' I also tried...
Hello All, How to achieve the below requirement in servicenow: How to redirect csm workspace view home page based on csm agent - role sn_customerservice_agent and we tried updated on below script on script include "SPEntryPage" but it's not works on ...
When we have certificate that will expire in 30, 60, 90 days, we need to set remainders.
Hello Team, We have a custom table called ITDR, which currently contains 6–7 child custom tables added as embedded lists in the PPM tool. (Due to custom table licensing restrictions, our client has asked us to reduce the number of custom tables. To a...
I have created the flow for my service catalog. I associate it with the catalog item, and when I run a test, the request is always created with the status "Not Yet Requested" in the "Approval" field and "Pending Approval" in Request state. Only when ...
Hello ,Is it possible to disable the OOB "Attach button" to include the KB link, and replace with two separate buttons there (Add Internal, Add External) that will insert the link to the Internal Work Notes or Comments (customer visible) fields resp...
I use a web based AI to review my code and I was surprised by one of the issues identified. It has to do with a script that queries a table and deletes the resulting records. My code follows this pattern:var gr – GlideRecord(‘table’);gr.addEncodedQ...
How can we create Problem and Change using Virtual Agent Chat? Is there any Process?
Hi Community,We’re looking for guidance on a platform pattern for enforcing PII redaction in list view exports across all interfaces in ServiceNow.Requirement summaryExport from list views must exclude or nullify PII fields using a centralized mechan...
Hello, How should i make the variable set in question field of type checkbox as Project Number not found / Multiple Project Numbers / Not Applicable / Unknown (enter manual note) in which only (enter manual note) this part should be made bold. Thi...
Do we have out of the box Virtual Agent topic which can reset Entra ID password? Given how common this issue is, I was expecting an OOTB solution(VA topic). However, I couldnt find any documentation related to it, which is unexpected and quite surpri...
I am trying to enter a value for a variable on Sctask and once I hit the save button, the values were not saving. I checked the UI policies and client scripts and all and nothing is impacting it. Also we are facing this issue after we upgraded our in...
Hi Team, I have a requirement, When approver reject a request via email Make Rejection comments mandatory. Kindly suggest some approach to complete this requirement
Hi Community,Need to allow end users update the Urgency of their active incident tickets in Service Portal?I'm looking to add either:->An Urgency dropdown, or->An Edit Urgency buttonon the ticket details page so requesters can update the urgency of a...
Hi Team, I hope you’re doing well. We’re looking to integrate ServiceNow’s Virtual Agent with SharePoint to allow users to access SharePoint content directly through the Virtual Agent.For example, if a user inquires about the leave policy, the Virtua...
