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On-Call escalation Issue

Hi All,I'm new to On-Call scheduled implementation. I'm using OOB default escalation workflow. My trigger rule is on P1 P2 tickets. But when i create a incident my workflow will start in between if i change the Priority to(P3/P4) i still see escalati...

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Change work stat date and Work End Date auto populate

Hello Everyone,         I have once requirement Work start date(time at set the Change request set to In-progress) be set automatically when the change request state moves to the implementation state, and should the work end date be set when the chan...

Translating notification to french

Hello All,I have notification in English but I need to translate to French language , I know we can create another one for French and set the condition , is there any other way to translate notification to French language instead of creating new oneC...

ahmed-24 by Tera Contributor
  • 136 Views
  • 1 replies
  • 1 helpfuls

Upate and Follow buttons in incident form

Follow and Update buttons are present in incident form , i have an requirement that i want update button first come and follow button should come on second ,simple i want to swap update and follow buttons

VenkataMouC by Tera Contributor
  • 884 Views
  • 5 replies
  • 2 helpfuls

Resolved! Body survey notification

Hello! Can tyou please tell me where to hide the line footer (About your recent request). the problem that i can't see this line on body email and i think that the problem comes from the script notificationName of script notification : About_The_Requ...

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ahmed-24 by Tera Contributor
  • 224 Views
  • 1 replies
  • 1 helpfuls